2024/2025 IAAP CAP Exam Domain 1 - Organizational Communication (PO1) Q&A with 100% Complete Solutions
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Course
IAAP CAP
Institution
IAAP CAP
2024/2025 IAAP CAP Exam Domain 1 -
Organizational Communication (PO1)
Q&A with 100% Complete Solutions
Organization - Group of people who, through coordinated activities,
work to achieve both individual and collective goals.
Communication - Sharing of meaning between two or more people.
Forma...
Organization - ✔✔Group of people who, through coordinated activities,
work to achieve both individual and collective goals.
Communication - ✔✔Sharing of meaning between two or more people.
Formal Communication - ✔✔Messages spread through the organization's
communications methods, which can be downward, upward or horizontal.
Informal Communication - ✔✔Includes conversations, written or spoken,
people have with each others. Sometimes based on speculation, rumors, or
overheard conversations. When passed from person to person, it is said to
have "traveled through the grapevine".
Frame of Reference - ✔✔The values, experiences, customs, education,
and beliefs which someone uses to evaluate data, communicate ideas, and
guide behavior.
, Interpersonal Communication - ✔✔The way you exchange information with
others - not just with what you say, but how you say it.
Communication Model Step 1 - ✔✔Sender has an idea to share
Communication Model Step 2 - ✔✔Sender encodes a message into
symbols (spoken, written, visual and/or physical) via a channel.
Communication Model Step 3 - ✔✔Receiver decodes the message.
Communication Model Step 4 - ✔✔Receiver returns feedback to sender.
Mutual Understanding - ✔✔Sender and receiver comprehend the other's
position, opinion, or POV
Physical Noise - ✔✔Environmental conditions such as noise level or
temperature.
Psychological Noise - ✔✔Anything that makes it harder to understand a
message (poor vocabulary, someone who is more interested in defending
themselves than to listen)
Intrapersonal Communications - ✔✔Your internal use of language and
thought.
Deductive Reasoning - ✔✔Top-down reasoning; taking a general
conclusion or fact and working to a specific condition.
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