Exam (elaborations)
PUBLIX MANAGER TEST
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Exam of 6 pages for the course PUBLIX MANAGER at PUBLIX MANAGER (PUBLIX MANAGER TEST)
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PUBLIX MANAGER TEST14 - Answers -Dairy
15 - Answers -Frozen
FIFO - Answers -first in first out
PPM - Answers -Parts per million
PPE - Answers -personal protective equipment
TEAM - Answers -Together everyone achieves more
6 inch rule - Answers -store everything 6" off the ground
WSO - Answers -work space organization
R&P - Answers -reference and procedure
P&L - Answers -Profit and loss
WOR - Answers -weekly operating report
When did publix start? - Answers -1930
Where was the first publix? - Answers -Winter Haven Florida
Temp Danger Zone - Answers -40-140 %
PC73 - Answers -computer program used to find out basic product info
RS30 - Answers -Computer program used to manage shelf tags
sub departments in grocery - Answers -11,12,13,14,15
11 - Answers -dry
12 - Answers -HBC
13 - Answers -Housewares
RBU - Answers -retail business unit
what are the 5 s's? - Answers -s1- sort and remove
, s2- shine
s3- set locations and visual cues
s4- standardize
s5- sustain
what is the 4-inch rule? - Answers -keep 4 inches between item and the wall
what is the danger zone? - Answers -zone of temperatures where bacteria levels grow
merchandise - Answers -comes in ready to be sold
ingredients - Answers -have to prep before selling it
Most important thing as managers that they are supposed to do? - Answers -drive sales
how long do you have with cold items before bacteria grows - Answers -4 hours
5 steps to great customer service ? - Answers -1. friendly greeting
2. discovery
3. recommendation
4. affirmation
5. invitation
what is the 6 inch rule? - Answers -The 6 inch rule requires that you to store products at
least six inches off the floor on a shelf or other device designated for permanent
storage. the 6-inch rule is designed to safeguard products by keeping them off the floor
and away from potential contamination by pests or cleaning chemicals and aid in
effective cleaning.
NOTE: Products stored on pallets meet these requirements
what is the 18 inch rule? - Answers -The 18 inch rule requires you to ensure all store fire
sprinklers have sufficiently space to operate effectively.
what is the 3 foot rule? - Answers -store products at least three feet from the building
when stored outside and leave a 3 foot pathway
what approach should you use when confronting an angry customer? - Answers -the
CALM approach
what is calm? - Answers -C- stay calm
A- apologize for the problem
L- listen with empathy
M- make it right
leveling? - Answers -stocking product down from the back of the shelf, trying to fill in
each layer( must have at least 2 rows of product)
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