Genesys GCP-GCX Exam Dumps Questions with solutions 100% solved
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Genesys GCP-GCX
Institution
Genesys GCP-GCX
Genesys GCP-GCX Exam Dumps Questions
with solutions 100% solved
Which of the following entities is used to ensure that people within your organization have the
rights and permissions that they need within Genesys Cloud CX?
A. Workgroups
B. Rooms
C. Groups
D. Roles Answer: D
Which of the f...
Genesys GCP-GCX Exam Dumps Questions
with solutions 100% solved
Which of the following entities is used to ensure that people within your organization have the
rights and permissions that they need within Genesys Cloud CX?
A. Workgroups
B. Rooms
C. Groups
D. Roles Answer: D
Which of the following are AND Evaluation Methods? (Choose three.)
A. All skills matching
B. Best available skills
C. Bullseye matching
D. Disregard skills
E. Agent availability Answer: ABC
What is the distinguishing feature between queues and groups?
A. Queues can have agents as members, while groups cannot.
B. Both queues and groups have the same ACD capabilities.
, Genesys GCP-GCX Exam Dumps Questions
with solutions 100% solved
C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
D. Queues can be used in Architect flows, while groups cannot. Answer: C
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
A. Language
B. Roles
C. Skills
D. Queue Answer: A, C
Which feature enables a voice interaction to interrupt an email interaction?
A. Utilization
B. ACD Skills
C. Emergency Routing
D. Scripts Answer: A
Which role is automatically assigned to a new user?
A. User
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