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Genesys Certified Cloud Partner (CCP) Questions with solutions 100% solved
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Genesys Certified Cloud Partner (CCP) Questions with solutions 100% solved Which of the following services are available from Genesys Cloud CX? a. Collaborate b. Accounting c. Communicate d. Contact Center A, C, and D Which one of the following models views Genesys Cloud CX as a grouping of ...

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  • September 26, 2024
  • 42
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • genesys certified cloud partner ccp
  • questions with solutions 100 solved

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Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved

Which of the following services are available from Genesys Cloud CX?

a. Collaborate

b. Accounting

c. Communicate


d. Contact Center A, C, and D




Which one of the following models views Genesys Cloud CX as a grouping of services and the

processing of data between those services?

a. Licensed component model


b. Services component model b. Services component model




Which one of the Genesys Cloud CX services provides directory services?

a. Genesys Cloud Platform

b. Genesys Cloud Collaborate

c. Genesys Cloud Communicate


d. Genesys Cloud Contact Center b. Genesys Cloud Collaborate

, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
Which one of the following Genesys Cloud CX Services provides text chat video chat and

document sharing features?

a. Genesys Cloud Platform

b. Genesys Cloud Collaborate

c. Genesys Cloud Communicate


d. Genesys Cloud Contact Center b. Genesys Cloud Collaborate




The license cost per user is determined by the __________ that consumes features of the most

expensive cloud shell license during a billing cycle. Role, User




In the scenario where a customer has agents who work in consecutive shifts i.e. 1st shift works

6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which one of the following license

types is likely the most cost-effective?

a. Genesys Cloud 3 license

b. Concurrent license


c. Named license b. Concurrent license




When an organization is created within Genesys Cloud CX it is assigned to an AWS (Amazon

Web Services) region based on which one of the following?

, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
a. Location of the company's main office.

b. Organization's location.

c. Location of the company's Genesys Cloud CX administrator.


d. Location of the company's primary data center. b. Organization's location.




The https://login.mypurecloud.com URL provides access to Genesys Cloud CX in which one of

the following AWS (Amazon Web Services) regions?

a. US East (N. Virigina)

b. US West (Oregon)

c. Canada (Canada Central)

d. EU (Frankfort)


e. Asia Pacific (Mumbai) a. US East (N. Virigina)




Which of the following are valid methods for accessing all functions of Genesys Cloud CX?

a. Genesys Cloud CX Desktop App for Windows

b. Web browser

c. Collaborate Mobile app for Android or iOS


d. Genesy Cloud CX Desktop App for Linux A, B

, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved

When is it necessary for a user to change their organization on the login screen?

a. When they are logging into a different Genesys Cloud CX region.

b. When they belong to more than one Genesys Cloud CX organization within a region.

c. When they are logging into a Genesys Cloud CX organization that is not their home

organization.

d. When they are logging into an organization that is not located in the proper AWS region.

b. When they belong to more than one Genesys Cloud CX organization within a region.




Which one of the following is the most inclusive Genesys Cloud CX organizational unit?

a. Division

b. Corporation

c. Organization


d. Location c. Organization




Which one of the following non-customized roles is required to configure the majority of the

Genesys Cloud Collaborate features?

a. Supervisor

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