Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
Which of the following services are available from Genesys Cloud CX?
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center A, C, and D
Which one of the following models views Genesys Cloud CX as a grouping of services and the
processing of data between those services?
a. Licensed component model
b. Services component model b. Services component model
Which one of the Genesys Cloud CX services provides directory services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center b. Genesys Cloud Collaborate
, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
Which one of the following Genesys Cloud CX Services provides text chat video chat and
document sharing features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center b. Genesys Cloud Collaborate
The license cost per user is determined by the __________ that consumes features of the most
expensive cloud shell license during a billing cycle. Role, User
In the scenario where a customer has agents who work in consecutive shifts i.e. 1st shift works
6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which one of the following license
types is likely the most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license b. Concurrent license
When an organization is created within Genesys Cloud CX it is assigned to an AWS (Amazon
Web Services) region based on which one of the following?
, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
d. Location of the company's primary data center. b. Organization's location.
The https://login.mypurecloud.com URL provides access to Genesys Cloud CX in which one of
the following AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai) a. US East (N. Virigina)
Which of the following are valid methods for accessing all functions of Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux A, B
, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
When is it necessary for a user to change their organization on the login screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization within a region.
c. When they are logging into a Genesys Cloud CX organization that is not their home
organization.
d. When they are logging into an organization that is not located in the proper AWS region.
b. When they belong to more than one Genesys Cloud CX organization within a region.
Which one of the following is the most inclusive Genesys Cloud CX organizational unit?
a. Division
b. Corporation
c. Organization
d. Location c. Organization
Which one of the following non-customized roles is required to configure the majority of the
Genesys Cloud Collaborate features?
a. Supervisor
Questions with solutions 100% solved
Which of the following services are available from Genesys Cloud CX?
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center A, C, and D
Which one of the following models views Genesys Cloud CX as a grouping of services and the
processing of data between those services?
a. Licensed component model
b. Services component model b. Services component model
Which one of the Genesys Cloud CX services provides directory services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center b. Genesys Cloud Collaborate
, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
Which one of the following Genesys Cloud CX Services provides text chat video chat and
document sharing features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center b. Genesys Cloud Collaborate
The license cost per user is determined by the __________ that consumes features of the most
expensive cloud shell license during a billing cycle. Role, User
In the scenario where a customer has agents who work in consecutive shifts i.e. 1st shift works
6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which one of the following license
types is likely the most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license b. Concurrent license
When an organization is created within Genesys Cloud CX it is assigned to an AWS (Amazon
Web Services) region based on which one of the following?
, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
d. Location of the company's primary data center. b. Organization's location.
The https://login.mypurecloud.com URL provides access to Genesys Cloud CX in which one of
the following AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai) a. US East (N. Virigina)
Which of the following are valid methods for accessing all functions of Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux A, B
, Genesys Certified Cloud Partner (CCP)
Questions with solutions 100% solved
When is it necessary for a user to change their organization on the login screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization within a region.
c. When they are logging into a Genesys Cloud CX organization that is not their home
organization.
d. When they are logging into an organization that is not located in the proper AWS region.
b. When they belong to more than one Genesys Cloud CX organization within a region.
Which one of the following is the most inclusive Genesys Cloud CX organizational unit?
a. Division
b. Corporation
c. Organization
d. Location c. Organization
Which one of the following non-customized roles is required to configure the majority of the
Genesys Cloud Collaborate features?
a. Supervisor
