Exam (elaborations)
HRM3706 ASS 5, SEMESTER 2 2024
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THEMBA SOLUTIONSPLEASE NOTE:
Paraphrase and use your own words. DO NOT PLAGARISE.
, 1.1 Advice on Aligning Strategic Objectives/Goals with Operational and
Individual Goals
To align the strategic objectives of Zonk’izizwe Trading Store with the
departmental operational plan and individual performance goals, the
following steps can be implemented:
Understand the Strategic Goals of the Organization: The first step is to
clearly define the overall strategic goals of Zonk’izizwe Trading Store.
These goals could be related to customer satisfaction, increasing sales, or
improving operational efficiency. For example, if the store’s strategic
objective is to provide excellent customer service, the operational plans
and performance goals must align with this vision.
Cascading the Strategic Goals: After understanding the strategic goals,
these should be cascaded to all departments. For instance, if customer
satisfaction is a goal, the operational plan for the cashiers could focus on
reducing customer wait times and ensuring service with a smile. This can
be done through setting clear, specific, and measurable KPIs (Key
Performance Indicators) for the cashiers, like limiting queue times to less
than 5 minutes and ensuring a 90% customer satisfaction score.
Aligning Departmental and Individual Goals: The operational goals of the
cashiers' department should reflect how each team contributes to the
broader company objectives. Cashiers should be given individual
performance goals that are aligned with their departmental objectives. For
instance, goals for the cashiers might include scanning products quickly
and efficiently or attending customer service training programs to improve
soft skills, such as communication.
Create SMART Goals: Goals at every level (company, department, and
individual) should be SMART (Specific, Measurable, Achievable, Relevant,
and Time-bound). For example, a SMART goal for cashiers might be,
"Reduce customer queue times to under 5 minutes by the end of the
quarter."
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