NUR 426 FINAL (ACTUAL 2024-2025) QUESTIONS
AND ANSWERS.
24. what principle should guide the manager's use of
nonverbal communication? - answers__it supercedes verbal
25. a manager has recently established a "best practice
committee" at the clinic. Which behavior by the committee
members suggests that it is in the storming stage? -
answers__members attempt to impress each other with their
credentials
57. One of the nurses comes to the manager and reports, "I
didn't receive overtime pay when I acted as ambulance
support last week. Our union contract says that we're
supposed to. Will you please follow up and see that I get the
overtime on my next check?" What is this an example of? -
answers__an issue around the implementation of a contract
58. what tends to occur if a nursing surplus appears in an
area? - answers__there would typically be less union activity
by nurses
59. under which circumstance could the manager of an
oncology unit deviate from the federal guidelines for handling
chemo agents? - answers__the state has instituted a policy that
is more restrictive than the federal
60. a nurse executive wants to decrease the need for
unionization of the nursing service department. To accomplish
this goal, where should financial and energy resources best be
,NUR 426 FINAL (ACTUAL 2024-2025) QUESTIONS
AND ANSWERS.
delivered? - answers__implementing a shared decision-
making model in the department
61. which organizational characteristic is most likely to make
the employees view a union as an appealing option? -
answers__the org is perceived as being insensitive to
employees' needs and well-being
62. A unionization drive is taking place in a health-care
organization. The National Labors Relations Board (NLRB)
requires that what criterion must be met before an election for
unionization can be held? - answers__at least 30% of the
employees must sign an interest card.
63. The manager of a hospital unit has heard rumors about a
unionization drive for several weeks and has just learned that
the employees on the unit are planning to launch a formal
drive. What is the manager's best action? -
answers__collaborate with upper management and the
personnel department to best address the workers concerns
and needs
64. What is the nurse-manager's initial action when it becomes
obvious that the unit will not meet staffing levels? -
answers__notify upper level management of the situation
, NUR 426 FINAL (ACTUAL 2024-2025) QUESTIONS
AND ANSWERS.
65. A nurse filed a grievance against the employer and the
matter has proceeded to arbitration. What is true about this
employee's grievance? - answers__a neutral third party will
impose a solution to the grievance
66. Which management function (in contrast to leadership
role) related to collective bargaining and unionization should
the nurse-manager perform? - answers__understand and
appropriately implement union contracts
67. A nurse-manager works in a medical unit that employs
numerous RNs. The manager can best promote positive work
conditions by: - answers__demonstrating genuine concern for
the well-being of the nurses.
68. A nurse-manager is a member of a team that will oversee
quality control in a health-care organization. What action
should the nurse and the other members of the team perform
first? - answers__determine the specific criteria and standards
by which quality will be measured
26. the RN overhears the NA speaking in a harsh tone to the
client with early Alzheimer's memory loss. Which statement
by the RN addresses the issue? - answers__"I am concerned
about your conversation with the client. It sounded short and
impatient."
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