CHAA Study Guide Exam 166 Questions and
Answers.
Under Title III of the Americans with Disabilities Act, hospitals are required to: - Correct
Answer Provide resources to eliminate barriers in communication.
What is not important when initiating a patient satisfaction survey? - Correct Answer
what data measures are needed to care for patient.
Which is not a purpose of any quality improvement program? - Correct Answer Blame
someone for the mistake
Which of the following is not a patient satisfaction survey? - Correct Answer CMS
survey
Communication is: - Correct Answer exchanging information with the patient
Which is not a KPI in Patient Access? - Correct Answer CLABSI rate
HEAT stands for: - Correct Answer hear them out, empathize with the customer,
apologize, and take responsibility for actions
All of the following are ways we communicate, except: (Body language, eating, talking,
facial expressions) - Correct Answer Eating
What are the three steps to communication? - Correct Answer Encoding, Transmission,
Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
(smiling, making eye contact, calling the patient "dear", greeting the patient - Correct
Answer Calling the patient "dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - Correct Answer Medicare Two-Midnight Rule
Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting a preventing fraud? - Correct Answer OIG
An effective compliance level has a minimum of how many levels? - Correct Answer 7
All of the following are part of an effective compliance program except: (performing
internal audits, creating standards of privacy, establishing
standards/procedures/policies) - Correct Answer Creating standards of privacy
, EMTALA is a regulation which protects patient from what? - Correct Answer not being
treated in an emergency due to lack of ability to pay
All of the following are examples of PHI except: (Patient names, computer IP
addresses, financial assistance brochure) - Correct Answer Financial Assistance
Brochure
Meaningful Use is an incentive program to: - Correct Answer Increase the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a co-payment and co-insurance -
Correct Answer MOON
All of the following are examples of fraud and abuse, except: (Billing for services not
rendered, unbundling, unknowingly billing for services at a higher complexity) - Correct
Answer unknowingly billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty? - Correct Answer CHAMPVA
Tricare provides healthcare to all of the following, except: (Uniformed service members
and families, survivors, civilians working in a military treatment facility, Medal of Honor
recipients) - Correct Answer Civilians working in a military treatment facility
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. - Correct Answer
Veterans Choice
Medicare is not considered primary payer in all of the scenarios below, except:
(Medicare patient has ESRD and is in their 60 month of dialysis, Medicare patient is
over 65 and carries a GHP through their current employer with over 300 employees,
Medicare patient was in an auto accident and has liability insurance) - Correct Answer
Medicare patient has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - Correct Answer
if there are other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-
coverage of out-patient services? - Correct Answer ABN
Which of the following is a reason that organizations seek Joint Commission
accreditation? - Correct Answer it enhances community confidence in the quality and
safety of care
Answers.
Under Title III of the Americans with Disabilities Act, hospitals are required to: - Correct
Answer Provide resources to eliminate barriers in communication.
What is not important when initiating a patient satisfaction survey? - Correct Answer
what data measures are needed to care for patient.
Which is not a purpose of any quality improvement program? - Correct Answer Blame
someone for the mistake
Which of the following is not a patient satisfaction survey? - Correct Answer CMS
survey
Communication is: - Correct Answer exchanging information with the patient
Which is not a KPI in Patient Access? - Correct Answer CLABSI rate
HEAT stands for: - Correct Answer hear them out, empathize with the customer,
apologize, and take responsibility for actions
All of the following are ways we communicate, except: (Body language, eating, talking,
facial expressions) - Correct Answer Eating
What are the three steps to communication? - Correct Answer Encoding, Transmission,
Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
(smiling, making eye contact, calling the patient "dear", greeting the patient - Correct
Answer Calling the patient "dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - Correct Answer Medicare Two-Midnight Rule
Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting a preventing fraud? - Correct Answer OIG
An effective compliance level has a minimum of how many levels? - Correct Answer 7
All of the following are part of an effective compliance program except: (performing
internal audits, creating standards of privacy, establishing
standards/procedures/policies) - Correct Answer Creating standards of privacy
, EMTALA is a regulation which protects patient from what? - Correct Answer not being
treated in an emergency due to lack of ability to pay
All of the following are examples of PHI except: (Patient names, computer IP
addresses, financial assistance brochure) - Correct Answer Financial Assistance
Brochure
Meaningful Use is an incentive program to: - Correct Answer Increase the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a co-payment and co-insurance -
Correct Answer MOON
All of the following are examples of fraud and abuse, except: (Billing for services not
rendered, unbundling, unknowingly billing for services at a higher complexity) - Correct
Answer unknowingly billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty? - Correct Answer CHAMPVA
Tricare provides healthcare to all of the following, except: (Uniformed service members
and families, survivors, civilians working in a military treatment facility, Medal of Honor
recipients) - Correct Answer Civilians working in a military treatment facility
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. - Correct Answer
Veterans Choice
Medicare is not considered primary payer in all of the scenarios below, except:
(Medicare patient has ESRD and is in their 60 month of dialysis, Medicare patient is
over 65 and carries a GHP through their current employer with over 300 employees,
Medicare patient was in an auto accident and has liability insurance) - Correct Answer
Medicare patient has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - Correct Answer
if there are other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-
coverage of out-patient services? - Correct Answer ABN
Which of the following is a reason that organizations seek Joint Commission
accreditation? - Correct Answer it enhances community confidence in the quality and
safety of care
