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CPHQ Exam Questions With Verified Solutions 2024
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CPHQ Exam Questions With Verified Solutions 2024
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CPHQ Exam Questions With VerifiedSolutions 2024
Which .of .the .following .can .be .defined .as, ."A .set .of .measures .and .data .that .give
.managers .and .administrators .a .quick .yet .comprehensive .overview .of .performance? .
a. .Process .measurement
b. .Balanced .scorecard
c. .Dashboard
d. .Six .Sigma .- .correct .answer.Balanced .Scorecard
Balanced .scorecards .are .useful .because .they .put .strategy .and .vision .at .the .center .of .an
.organization's .efforts. .They .provide .a .visual .display .of .the .entire .organization's .progress. .
(Scorecards .tell .health .systems .how .they're .doing .overall. .They .are .quick .and
.comprehensive. .Dashboards .tell .systems .what's .happening .now .using .interactive
.metrics .with .drill-down .capabilities)
Describe .quality .assurance .vs. .quality .control .- .correct .answer.Quality .Assurance: .Focus
.is .on .the .processes .and .procedures .that .improve .quality, .including .any .corrective .actions
.needed .to .optimize .post-production .quality .
Quality .Control: .Focus .on .the .product .to .find .defects .that .occur .after .development
A .patient .care .team .is .in .disagreement .over .new .admissions .procedures. .What .decision-
making .model .should .management .use? .
a. .Decision .criteria
b. .Consensus .
c. .Tenure .influence .- .correct .answer.Decision .criteria
(This .model .explores .all .options .equally .and .gives .unorthodox .or .unpopular .options .a .fair
.chance)
How .does .the .World .Health .Organization .Surgical .Safety .Checklist .lead .to .tight .coupling
.in .the .operating .room? .
a. .It .establishes .universality .for .patients
b. .It .compartmentalizes .the .procedures
c. .It .establishes .a .clear .OR .hierarchy
,d. .It .closely .aligns .the .various .individuals .involved .in .the .process .- .correct .answer.It
.closely .aligns .the .various .individuals .involved .in .the .process
Define .risk .management .- .correct .answer.Taking .steps .to .avoid .and .control .risks .within
.an .environment .to .accomplish .a .desired .outcome
Describe .internal .vs. .external .customers .- .correct .answer.Internal .customers .work .within
.the .organizational .structure. .External .customers .rely .on .and/or .utilize .the .healthcare
.organization .and .product .(patients, .family .members, .medical .equipment .suppliers)
Within .the .last .4 .days, .three .post-surgical .patients .have .died .of .pneumonia-related
.complications .at .a .large .hospital. .None .of .the .patients .presented .as .symptomatic .for
.pneumonia .at .the .time .of .surgery. .What .evaluation .tool .should .be .used .to .help .identify
.and .resolve .this .issue? .
a. .Epidemiological .theory
b. .Performance .management .measures
c. .Statistical .analysis
d. .Improvement .measures .- .correct .answer.Epidemiological .Theory, .which .is .used .to
.identify .the .source .and .cause .of .an .issue .or .anomaly
(The .other .tools .are .used .to .quantify .data .or .examine .processes .that .can .contribute .to
.improvement)
When .Hospital .A's .neonatal .infection .rates .rise .unexpectedly, .the .quality .council
.establishes .a .new .set .of .performance .measures. .They .base .their .measures .on .internal
.standards, .customer .survey .data, .and .employee .survey .data. .What .important .element
.are .the .members .disregarding? .- .correct .answer.External .standards, .such .as .national
.goals .and .requirements
(External .data .provides .a .context .for .the .internal .data .and .distinguishes .where .and .how
.the .facility .falls .compared .to .national .standards)
What .challenges .often .occur .with .the .use .of .aggregated .data? .- .correct .answer.Context
.is .lost .and .solutions .are .not .identified
What .elements .should .be .part .of .an .employee .performance .improvement .plan? .What
.elements .should .NOT .be .part .of .a .performance .improvement .plan? .- .correct .answer.1) .A
.clear .statement .of .the .problems .to .be .addressed
2) .Specific .action .steps .to .be .taken .as .part .of .the .plan
3) .A .desired .outcome .or .goal .behavior .and .a .timeline
(It .does .NOT .include .any .research .into .the .cause .of .an .employee's .challenges)
Recent .HCAHPS .data .for .Hospital .A .indicate .that .doctors .are .not .providing .adequate
.explanations .to .patients. .In .improving .the .patient .safety .culture .with .regards .to .this .issue,
.what .two .elements .must .be .addressed? .
,a. .Patient .perceptions .and .clinical .quality
b. .Patient .perceptions .and .physician .education
c. .Physician .education .and .time .constraints
d. .Quality .standards .and .time .constraints .- .correct .answer.Patient .perceptions .and
.clinical .quality
(Patient .perception .includes .the .mode .of .communication, .the .depth .of .information, .and
.understandability .of .the .context. .Clinical .quality .includes .the .doctor's .understanding .of
.communication .techniques, .health .literacy, .etc.)
Which .of .the .following .are .the .primary .reasons .for .developing .drug .formularies?
a. .Manage .pharmacy .costs, .promote .patient .safety
b. .Reduce .medication .errors, .educate .physicians
c. .Encourage .the .appropriate .use .of .medications, .educate .physicians
d. .Decrease .food .and .drug .interactions, .promote .patient .safety .- .correct .answer.A .drug
.formulary .is .an .approved .list .of .medications, .clinical .indications, .and .doses .that .helps
.manage .pharmacy .costs .and .patient .safety
Management .using .quality .improvement .principles .should .emphasize .the .importance .of:
a. .Staff .orientation
b. .Customers' .expectations
c. .Quarterly .statistical .reports
d. .Team .selection .- .correct .answer.The .basis .of .quality .improvement .is .knowing .what .the
.customer .needs .and .wants .(b) .The .rest .are .only .one .component .of .quality .improvement.
Quality .improvement .teams .are .beneficial .because .they
a. .Promote .competition .and .pride .among .members
b. .Maximize .expertise .and .perspectives
c. .Authorize .solutions .to .problems .- .correct .answer.A .diverse .team, .including .members
.with .different .experience .and .backgrounds, .provides .a .broader .knowledge .base .and
.outcomes
Which .of .the .following .is .an .essential .component .in .a .performance .improvement .report?
a. .Governing .body .approval
b. .Data .analysis .and .display
c. .Individual .performance .review
d. .Team .composition .and .attendance .- .correct .answer.Data .and .analysis .display
What .is .the .primary .goal .of .risk .management? .- .correct .answer.To .identify .and .manage
.risks .to .promote .patient .safety
The .relationship .between .patient .satisfaction .and .hours .per .patient .day .on .a .medical .unit
.was .found .to .be .(r=0.60, .p .< .0.05). .What .is .the .correlation .between .these .two .values?
a. .0.05
b. .0.36
c. .0.55
, d. .0.60 .- .correct .answer.The .correlation .coefficient .(r) .is .an .index .that .ranges .from .-1 .to .1
.and .reflects .the .extent .of .a .linear .relationship .between .two .data .sets. .The .correlation
.coefficient .is .0.60.
For .a .quality .improvement .team .to .deal .effectively .with .conflict, .it .is .important .to .appoint
.which .of .the .following .to .its .membership?
a. .Risk .manager
b. .HR .representative
c. .Facilitatior
d. .Senior .leader .- .correct .answer.A .facilitator .is .an .unbiased .party .that .may .help .groups
.deal .with .conflict .(c)
Which .of .the .following .best .describes .an .organizational .vision .statement?
a. .It .is .used .as .a .marketing .strategy
b. .It .defines .the .structure .of .the .institution
c. .It .describes .the .organization's .strategic .plan
d. .It .reflects .the .organization's .aspirations .- .correct .answer.An .organization's .vision
.statement .reflects .its .aspirations .and .goals .for .the .future .
(Not .to .be .confused .with .the .mission .statement, .which .describes .the .organization's
.purpose .or .reason .for .existence)
The .most .effective .way .for .a .healthcare .quality .professional .to .communicate .quality
.improvement .activities .to .the .medical .staff .is .by:
a. .Evaluating .physician .participation .on .quality .teams
b. .Inviting .medical .staff .to .an .in-service .on .quality .tools
c. .Providing .outcome .data .at .medical .staff .meetings
d. .Developing .professional .relationships .- .correct .answer.Providing .outcome .data .at
.medical .staff .meetings .
(Outcome .data .communicates .objective .feedback .to .medical .staff)
Quality .improvement .team .progress .is .best .evaluated .by .which .of .the .following?
a. .Team .leader
b. .Senior .leadership
c. .PDCA/PDSA .process
d. .Nominal .group .technique .- .correct .answer.PDCA/PDSA .process
(The .Plan, .Do, .Check, .Act .process .is .a .comprehensive .methodology .used .to .conduct
.performance .improvement .activities, .including .the .analysis .of .progress)
A .team .has .identified .a .process .for .improvement, .selected .examples .of .best .practice
.performers, .visited .those .sites, .gathered .all .necessary .data, .and .compiled .the .results.
.The .most .effective .next .step .for .the .team .is .to
a. .Identify .the .next .process .to .benchmark
b. .Implement .change .at .the .team's .site
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