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Uconexam22-Customer Faqs questions fully solved & updated 2025.
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Uconexam22-Customer Faqs questions fully solved & updated 2025.
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Uconexam22-Customer Faqsquestions fully solved &
updated 2025
Which of the following is true of preforming a "Return to New"
function on a Uconnect Connected Services trial Period, for a vehicle
that was mistakenly enrolled before the sale? - answer
A customer says, "I just bought this new cable for my Uconnect 4
system and Apple Carplay has stopped working consistently." What
should you do to help? - answer Verify that the cable is supplied by
the phone manufacturer and that the port is free of lint and
particles.
The customer's Uconnect 4 system doesn't launch Android Auto
when the phone is connected. What is the probable cause? - answer
The customer has not yet downloaded the Android Auto app from
the Google Play Store.
A customer answers "Yes" by pressing the soft key when Uconnect
asks if he would like to begin pairing, but the system cannot find his
phone. How should you respond? - answer Help him to ensure that
Bluetooth is activated on his phone.
A customer with a Uconnect 4 NAV system is looking for a new
vehicle. What should you present to them? - answer Matching
technology
A customer is very interested in a Wagoneer's Wagoneer app, but
isn't ready to buy, so the vehicle is not enrolled. What is the
recommended way to show the customer more about the app? -
answer Download the app to your own phone and use the "Demo
Mode" to help the customer understand key features.
, What is the most complete and accurate way to identify which
Connected Services are featured on a specific vehicle? - answer
Look up the VIN on IShowroom.
What is the most likely cause for a phone to stop connecting via
Bluetooth to a Uconnect System? - answer NOT-Additional phone is
paired, which automatically un-pairs the first phone.
Phone contact that contain ____________, may mean the customer has
difficulty using voice commands to place calls. - answer Symbols
such as ampersand or "Thumbs Up"
A customer asks, "Why doesn't TomTom Navigation on my Uconnect
5 NAV help me avoid traffic jams?" - answer The customer has not
activated TomTom Traffic and Travel Services, which provide access
to the real time traffic data.
If the Uconnect 4 System's embedded voice recognition doesn't
recognize a customer's voice command, what should you ask the
customer to help troubleshoot the issue? - answer Are there any
background noises that might be interfering?
When a customer is having Wi-Fi hotspot connectivity issues after
subscribing to it and successfully activating the system, what
should you advise? - answer NOT tell him to wait 24 hours, NOT-
Deactivate the hotspot from the Uconnect screen, turn the radio
off/on and reactivate the hotspot.
How do you re-pair a phone to a Uconnect System? - answer Delete
devices from the phone and the Uconnect System, and start pairing
process again.
A customer's iPhone is paired to Uconnect, but text messages don't
appear on the Uconnect touchscreen. How should you respond? -
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