HCA101 - Quiz 3 - Awareness of Listening to Facilitate Person/s-Centred Communication in Healthcare with correct answers 100% 2024
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Course
HCA 101
Institution
HCA 101
HCA101 - Quiz 3 - Awareness of Listening to Facilitate Person/s-Centred Communication in Healthcare with correct answers 100% 2024
***How does Disengagement Apply to Effective Listening? - Correct Answer -Effective Listening requires understanding of Importance of the Process of Disengagement, or...
HCA101 - Quiz 3 - Awareness of
Listening to Facilitate Person/s-Centred
Communication in Healthcare with
correct answers 100% 2024
***How does Disengagement Apply to Effective Listening? - Correct Answer -Effective Listening requires
understanding of Importance of the Process of Disengagement, or Satisfactory concluding the
Interaction
-Effective disengagement reinforces to the Person/s the Level of Interest & care from Healthcare
Professional
-Requires time to ensure everyone understood of the Interaction & Implications for Future
-Requires Verbally Summarizes Content of Discussions & Need for any Future Action
-Non-verbal cues can indicate Disengagement; varies across Cultures
***What are the Requirements of Effective Listening? (Slide 7) - Correct Answer -Prepare themself to
listen; remove distractions; ensure no interruptions
-Organize physical environment to create equality & safety
-Organize the setting to minimize distractions & interruptions; adjust to all situations & needs regardless
of strength of emotions & severity of need
-Demonstrate interest through body language & gestures; be visibly tuned in
-Listen w/ whole self by using observational, social, emotional and cognitive skills (sometimes spiritual
too)
-Consciously focus full attention on person/s
-Seek interest areas & relevance to role to assist their continued focus & develop therapeutic
relationship
***What are the Requirements of Effective Listening? (Slide 8) - Correct Answer -Careful observation of
all non-verbal messages
-Conscious choices about which non-verbal messages are appropriate in response to person/s
-Consciously communicate interest & commitment to person/s through use of verbal & non-verbal cues
-Explore meaning of all non-verbal & verbal messages (paraphrasing or questioning)
-Avoid stereotypical assumptions about person; avoid interrupting
, -Communicate importance of contribution of person/s in process
-Consider cultural variations in listening & associated non-verbal messages
***What is Disengagement? - Correct Answer -Process that leads to disconnection of individuals in a
communicative act; Involves satisfactory completion of Interaction
***What is SAAFETY? PG 153 - Correct Answer (S)chedule Interpreter
(A)rrange Mind (focus & concentration on person/s)
(F)amiliarize (with history and/or culture of person/s)
(E)nvironmental (Removal of noise, distractions, etc)
(T)ime Dedicated (to person/s)
(Y)Why Listen? (Clarify & understand)
***What is the SOLER model? PG 155 - Correct Answer -SIT:
Facilitates ease of sight & interaction; orientation of space indicates interest & commitment.
-OPEN (posture):
Assume a posture and facial expressions that communicate alert interest and openness to the Person/s.
-LEAN IN:
Indicates interest; occurs naturally when interested.
-EYE CONTACT:
Use eye contact to indicate interest in the Person/s. When listening to a Person/s with a visual
impairment, communicate interest by facing the Person/s as though they can see you.
-RELAX:
Assists development of trust and to encourage the Person/s to relax. Avoid loss of concentration
through thoughts about unrelated things while listening.
How can we Prepare to Listen? - Correct Answer -Requires Preparation & Awareness of Factors that
Contribute to Interested & Effective Listening
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