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3CX Academy, Intermediate Certification Exam
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3CX Academy, Intermediate Certification Exam
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3CX Academy, Intermediate Certification Exam"Office Hours" and "Breaks" for an extension have been specified. The extension should
change its profile status based on the time of day. The profile status during "Break" time
will be set to "Away." - ANSWER-True
"Office Hours" and "Breaks" for an extension have been specified. The extension should
change its profile status based on the time of day. The profile status during "Break" time
will be set to "Do Not Disturb." - ANSWER-False
A caller connected to a Digital Receptionist can directly dial the extension number of a
user and will directly be transferred to that extension. - ANSWER-True
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - ANSWER-True
An extension can only be part of one group at a time. - ANSWER-False
An extension is part of a ring group. This extension has switched its profile to DnD and
has been configured to redirect all calls to the extension, to voice mail. Will all calls to
the ring group also be redirected to the voicemail of the user? - ANSWER-False (No)
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the
remote location where the SBC is located nor on the firewall in front of 3CX. -
ANSWER-True
Can a range of dates be defined as a holiday? - ANSWER-Yes
Can a range of dates be defined as a Holiday? - ANSWER-Yes
Certificates in PFX format are single files containing the certificate and the private key. -
ANSWER-True
Chat messages across the users of a group can be blocked by unticking the right "Can
Chat with group members." - ANSWER-False
Chat messages across the users of a group can be blocked by unticking the right "Can
Chat with group members." - ANSWER-False
Digital Receptionists have the ability to hunt for extensions by the means of "Call By
Name", where the first 3 letters of the surname need to be entered on the keypad of the
phone. - ANSWER-True
Does the order of agents in Queues matter when the polling strategy is "Round Robin?"
- ANSWER-Yes
, Every extension in 3CX can have its own personal web meeting URL. - ANSWER-False
Every extension in 3CX can have its own personal web meeting URL. - ANSWER-True
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition"
license. Can extension 100, by any means, only log out from Queue A as an active
agent but not from Queue B? - ANSWER-No
Extension 100 is an agent of two Queues. 3CX is licensed with a "Standard Edition"
license. Can extension 100, by any means, only log out from Queue A as an active
agent but not from Queue B? - ANSWER-No
If you choose to use your own public FQDN during the 3CX installation, can you use a
wildcard certificate, if it covers the FQDN you want to use? - ANSWER-Yes
In a Ring Group you have 3 extensions assigned and the "Ring Time" is set to 20
seconds. While using the "Prioritized Hunt" ring strategy, the call will be forwarded to
the "Destination if no answer" after 20 seconds. - ANSWER-False
In general, calls from a Queue to an IP phone will never leave a missed call notification.
- ANSWER-True
In order to configure the 3CX SBC to connect to 3CX, only the following information
needs to be known of the 3CX PBX: 3CX PBX Tunnel Port, 3CX PBX SIP port and 3CX
PBX Tunnel password. - ANSWER-True
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full
Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14
backup -> finish the V15 installation - ANSWER-True
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full
Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14
backup -> finish the V15 installation. - ANSWER-True
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full
Backup of V14 -> Uninstall V14 -> Install V15 -> Pass the PBX Wizard and Setup
Wizard -> from the running install, then restore the v14 backup. - ANSWER-False
In the extension settings, enabling the "Disallow use of extension outside the LAN"
option also blocks remote 3CX Clients from registering. - ANSWER-False
In the extension settings, enabling the "Disallow use of extension outside the LAN"
option also blocks remote 3CX Clients from registering. - ANSWER-False
Inbound Rules are configured to route calls to different destinations based on time. The
host which runs 3CX is configured to use UTC as its timezone. The timezone during the
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