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SERVICENOW CSA 2024/2025 WITH 100% ACCURATE SOLUTIONS
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SERVICENOW CSA 2024/2025 WITH 100% ACCURATE SOLUTIONS
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SERVICENOW CSA 2024/2025 WITH 100%ACCURATE SOLUTIONS
What section on a task record would you use to see the most recent
update made to a record? - Precise Answer ✔✔Journal
Timeline
Update log
Audit log
Diary
Activity
What are the examples of UI actions? - Precise Answer ✔✔List buttons
List context menu
List choices
List links
List control
Lists overwrite
Which feature allows you to automate business logic for a particular
application or process such as approvals, task, notifications and record
operations? - Precise Answer ✔✔Flows
Action sequence
Flow diagrams
,Action sets
Task flows
When a flow runs an action, it generates runtime value, which stays the
same for the duration of the flow, what is the name of that runtime
value?s - Precise Answer ✔✔Data pill runtime value
Sequence runtime value
Starting runtime value
Trigger runtime value
Input runtime value
The employee on-boarding team has asked for a way for managers to
order computers, monitors and cell phones for new employees, how
would you proceed to meet this requirement? - Precise Answer
✔✔Create order guide
Create requested item
Create record producer
Create on boarding bot
Which resource would you use to determine if a specific user could
contribute to a particular knowledge base? - Precise Answer ✔✔User
criteria diagnostic
Sn_kb_author role
User criteria job role
Knowledge author group
,KB author group
If a knowledge base has no access details specified. What users are able
to read articles in that knowledge base? - Precise Answer ✔✔No users
ITIL users
Users with kb_user roleproduct
Any user with an articles for permalink
Any active user
While showing a customer their incident form, they ask to change the
priority field title to display their internal terminology Pvalue. How
would you do that? Choose 2 answers. - Precise Answer ✔✔Right click
on priority and select configure dictionary.
Right click on priority and select configure label.
Right click on priority and select configure display settings.
Right click on priority and select configure column.
What access does a user need to be able to import articles to a
knowledge base? - Precise Answer ✔✔Sn_knowledge_import
Sn_knowledge_contribute
can contribute
sn_knowledge_write
can write
can import
, What controls the publishing and retiring process for knowledge
articles? - Precise Answer ✔✔Workflow designer
Workflows
State life cycle
Approval policies
Approval definitions
What is an advantage of defining relationships between CI classes? -
Precise Answer ✔✔Improves data quality, as the CIs will automatically
be related when CMDB is activated.
It prevents users from creating CIs incorrectly.
It automates the loading of the CI dependency view.
Makes relating CIs easier, because predefined relationship suggests
which type of CIs should be.
When using the CI dependency view, how would you view the
relationship between one CI and another CI? - Precise Answer ✔✔right
click, view relationship
Click on the plus to expand cluster
click down arrow, view relationship
Hover on connection line
Of the Ci tables, which is a base table of the CMDB hierarchy? - Precise
Answer ✔✔ECMDB
Cmdb_rel_ci
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