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LEAN SIX SIGMA GREEN BELT EXAM
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LEAN SIX SIGMA GREEN BELT EXAM
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LEAN SIX SIGMA GREEN BELT EXAMLittle's Law - Answers -I = R * T ; This shows how lead time is related to the number of
things in process (WIP) and the completion rate of the process
Common Cycle - Answers -The length of time during which the manager can schedule
at least one full batch of each project while meeting the overall annual demand for all
products; The cycle repeats itself across the entire year
Goal Statement - Answers -Define; States the desired results of a process improvement
project; Written with focus on measurable goals and should not touch on causes or
solutions
In Scope v. Out of Scope - Answers -Define; You want the scope to be broad enough to
achieve the project objectives yet narrow enough to be completed within the project
plan timeframe
SIPOC - Answers -Define; Supplier-Inputs-Process-Outputs-Customers; Helps teams
verify that process inputs match outputs of the upstream process and
inputs/expectations of downstream processes
Kano Analysis - Answers -Define; Helps you understand what value your customers
place on features of your product or service, which can reduce the risk of missing
critical-to-quality features
Dissatisfier - Answers -Basic requirement; if these needs/features are not fulfilled then
customers will be extremely upset
Process Map - Answers -Measure; Captures steps within a process and how it flows
from start to finish; Many different types; Visual representation of what gets done in
certain process
Swim Lane Map - Answers -Measure; Tracks a process from beginning to end and puts
each process step in a lane; each lane represents an individual person, department,
etc.
VSM - Answers -Measure; A process map with data; A tool for capturing process data
as well as flow; Captures important process metrics
Spaghetti Diagram - Answers -Measure; A visual representation using a continuous flow
line; Depicts the physical flow of work or material in a process; Used to improve layout
of a workspace
Operator Machine Charts - Answers -Measure; Graphically represents the relationship
between the manual work performed and the machines involved in the different process
steps
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