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AMCA national phlebotomy review questions and 100% correct answers 2024
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AMCA national phlebotomy review questions and 100% correct answers 2024
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AMCA national phlebotomy reviewquestions and 100% correct answers
2024
1. Professionalism and Regulatory Compliance
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1.01 Present a professional appearance and a positive attitude.
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Professional appearance for Phlebotomists - S S S S
ANSWER • Stickers, pins, or other types of tokens should not cover the employee or department name.
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• Clean, wrinkle-free clothes, scrubs, or uniform that are in good condition.
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• Shoes must be comfortable, safe in the work environment, clean, and polished.
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• Sandals and flip-flops are not permitted.
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• Hair should be clean, neat, and trimmed.
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➢ Shoulder-length hair should be pulled back and secured.
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• Nails should be clean and neatly manicured.
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• Minimize or eliminate the use of fragrance.
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• Make-up should be lightly applied.
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• If jewelry is worn, it must be worn inside the collar. Long dangling earrings are not
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acceptable.
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• Smile and pleasant can-do attitude.
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1.02 Act with integrity and respect towards others. Showing integrity and respect towards patients -
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ANSWER Integrity
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➢ As a concept it has to do with a personal feeling of "wholeness" derived from honesty
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and consistency of character; this can be seen in the person's actions, values, and beliefs. Professional stan
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dards of integrity or honesty require a person to do what is right regardless of the circumstances and in all s
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ituations and interaction. For example, a phlebotomist often functions independently and may be tempted
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Sto take procedural shortcuts when pressed for time. A phlebotomist with integrity understands that follow
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ing the rules for collection is essential to the quality of test results.
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• Respect
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➢ It is shown in both a positive feeling for a person and in specific action demonstrating
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,that positive feeling. It is an attitude that conveys an understanding of the importance of that person as an i
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ndividual. Believing that all people are worthy of respect at some level is extremely important in healthcare
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communication. The effect of honoring and respecting the person as a unique individual is confirmation of
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the patient's presence and needs.
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1.03 Display empathy and compassion towards others. -
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SANSWER It is important to monitor the patient's comfort and safety during and after collection procedures
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. Adhering to the following guidelines will help ensure the patient's comfort and safety:
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• Explain the procedure and get the patient's consent to continue.
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• Never draw blood from a patient who is standing or sitting on a high stool.
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• Ask the patient if he or she has ever had blood drawn before. If so, ask if he or she has
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had any complications in the past such as experiencing dizziness, syncope, or trouble finding a vein, etc. Yo
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u may also ask if the patient has a preference of which arm to use.
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• Position the patient properly by ensuring that his or her elbow is straight and supported underneath.
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• Confirm with the patient if he or she is taking any anticoagulants, such as warfarin, heparin, or aspirin, as t
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hese affect bleeding time and will require extra compression to stop the bleeding after the draw.
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• Try to calm nervous patients and relieve anxiety by making small talk.
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• Monitor and note any changes to the patient's condition and immediately inform the
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supervisor of any abnormalities or changes. Noteworthy events include, but may not be limited to:
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➢ A change in the patient's state of consciousness, such as dizziness or syncope.
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➢ Excessive bleeding time.
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➢ If the patient experiences extreme pain, or any other symptoms that were not present prior to the blood
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draw.
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1.06 Demonstrate respect for diversity. - ANSWER How to demonstrate respect for diversity
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• Approach all patients with a smile and use a friendly tone of voice.
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• Be alert to patient reactions to your approach and direct your actions to accommodate
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them. Do not force your style on them.
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• Do not stereotype a particular culture; not all people of same ethnic culture react in the
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same manner. S
• The amount of personal space varies not only among people but also among cultures.
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, Certain cultures are not as welcoming to touching as we might expect them to be. Other cultures may reac
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h for you while you are talking.Plan to spend additional time explaining procedures and patient instruction
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s. Be sure instructions are understood by asking the patient to repeat the instructions back to you. In some
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cultures, nodding is considered a sign of politeness and not understanding.
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• Above all, show respect for their diversity.
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1.07 Perform tasks within the scope of practice of a phlebotomy technician. -
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ANSWER Tasks within the scope of practice of a phlebotomy technician include:
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• Correct identification and preparation of the patient before sample collection.
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• Collection of the appropriate amount of blood by venipuncture or dermal puncture for
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the specified.
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• Selection of the appropriate sample containers for the specified tests.
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• Correct labeling of all samples with the required information.
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• Appropriate transportation of samples back to the laboratory in a timely manner.
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• Effective interaction with patients and hospital personnel.
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• Processing of samples for delivery to the appropriate laboratory.
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• Performance of computer operations and record-keeping pertaining to phlebotomy.
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• Observation of all safety regulations, quality control checks, and preventive maintenance
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procedure.
1.08 Demonstrate respect for patient's rights under The Patient Care Partnership (formerly Patient's Bill of
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Rights). - ANSWER The Phlebotomists Role
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Your role as a phlebotomist is vital to today's allied health care field. You will be entering a field that has a gr
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eat need for trained professionals. You will also meet many obstacles and challenges both mentally and ph
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ysically. Maintaining a good sense of ethics is extremely important in the medical field. Phlebotomists perf
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orm routine tasks in a wide variety of locations such as hospitals, medical offices, and clinics. The Phleboto
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mist should only perform the range of activities that is within their scope of practice. Some of those tasks in
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clude patient identification, patient preparation, blood collection, and patient assessment after the phlebo
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tomy procedure. They should not be confused with medical laboratory clinicians who typically have a degr
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ee in a biological science.
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Clinical duties vary according to state law and the phlebotomist should only perform those tasks which are i
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n their identified scope of practice.
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