NCOM 1000 Exam Questions and
Answers 100% Correct
communication skills in teams/groups dynamics - ANSWER-- introducing
yourself (your title, experience)
- learning to fit in
- creating close bond of people
- Demonstrate proficiencies (may take time)
- asking clarification
- shadowing (buddy shifts) - someone that will help you introduce everything
(orientation period)
- connecting with involuntary mentors
- verbal & non-verbal in congruent
Effective strategies of team building - ANSWER-- trust
- strong leadership
- communication
- collaboration
- respect to each other
- knowing their role
- Leadership
- advocating for yourself, to your teams & to the patient
- pushing team members to their best
- motivation
Benefit of working in teams - ANSWER-- to get the job done faster
- collaboration - to meet a common goal & know different perspective
- different strength can bring different goals
- getting used to adapt to new environment & new faces
interpersonal communication - ANSWER-the exchange of thoughts, feelings,
and beliefs between two or more people
intrapersonal communication - ANSWER-communication with oneself self-
reflection
transpersonal communication - ANSWER-interaction that occurs within a
person's spiritual domain
sender - ANSWER-person initiating communication
receiver - ANSWER-person listening and interpreting the message
, 5 Aspects of Emotional Intelligence - ANSWER-Self-Awareness
Self-Regulation
Empathy
Social Skills
Motivation
physiological noise - ANSWER-physical distraction that impairs interpretation
of message. ex, pain, fatigue
psychological noise - ANSWER-message interference that results from
disturbed or excited mental states
distortion of message - ANSWER-occurs when receiver lacks understanding
of what is being communicated. ex, use of medical jargon
texts or email message - ANSWER-channel of communication resulting in
misinterpretation of message
small group communication - ANSWER-interaction that occurs when a small
number of people come together
public communication - ANSWER-interaction with an audience. nurses can
speak about health-related topics.
effective communication can increase the understanding and knowledge of
important health issues
linear - ANSWER-one-way process of communication applying the elements
of communication
no feedback
transactional - ANSWER-two-way process of communication including
feedback.
send and receiver each contribute to facilitate effective communication
reflective (active) listening - ANSWER-primary objective is to demonstrate
empathy for the patient and that their message is understood.
1. make the speaker the priority.
2. validate to show interest, understanding and concern.
passive (attentive) listening - ANSWER-encourages a mutual approach in
which all participants are paying attention to each other
competitive (combative) listening - ANSWER-focuses on disagreeing or
arguing with the speaker.
moving the conversation in a direction in which the listener wants to go.
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