A support technician is working on a motherboard that is 12" x 9.6" and has seven expansion slots. Which form factor is the technician working with?
A.ATX
B.mATX
C.SFF
D.Mini-ITX - ANS A. ATX
The Advanced Technology Extended (ATX) specification is the standard form factor for most desk...
A support technician is working on a motherboard that is 12" x 9.6" and has seven expansion
slots. Which form factor is the technician working with?
A.ATX
B.mATX
C.SFF
D.Mini-ITX - ANS A. ATX
The Advanced Technology Extended (ATX) specification is the standard form factor for most
desktop PC motherboards and is 12 inches wide by 9.6 inches deep and can contain up to
seven expansion slots.
A support technician opened a PC case and observed a modern small computer system
interface (SCSI) connector plugged into the motherboard. What can the technician know to be
true about the connector?
A. It is likely connected to the hard disk.
B. Each device on a wide SCSI bus must be configured with a unique ID, from 0 to 68.
C. It transfers data 1 bit at a time.
D. It only supports 1 device at a time. - ANS A. It is likely connected to the hard disk
SCSI connectors are commonly used to connect hard disks, as well as other storage devices
like tape drives, CD/DVD drives, and external storage devices.
A support technician is installing a new SATA hard drive on a new computer. What is the best
type of cable connector the technician will plug in to supply power to the drive?
A. 15-pin connector
B. 7-pin connector
C. 4-pin connector
D. USB connector - ANS A. 15-pin connector
The technician will plug in a 15-pin SATA power connector to connect the hard drive to the PC's
power supply.
A support technician needs to install a legacy peripheral component interconnect (PCI) sound
card. Which of the following statements about PCI is NOT true?
A. PCI Express supersedes PCI.
B. PCI uses parallel communications.
C. The PCI card can fit into the PCIe slot.
D. PCI is software compatible with PCIe. - ANS C. The PCI card can fit into the PCIe slot.
,PCIe (Peripheral Component Interconnect Express) motherboards can include PCI ports to
support legacy adapter cards, but PCI cards cannot fit into PCIe slots.
A support technician plugged a monitor with a USB C cable connector into a USB C port on the
computer, but the monitor would not function. Why would the monitor not work?
A.It was not an HDMI cable.
B.It was not a DisplayPort cable.
C.It was not a Lightning cable.
D.It was not a Thunderbolt cable. - ANS D. It was not a Thunderbolt cable
USB-C may not work for display purposes without a Thunderbolt-capable cable. Thunderbolt
uses the same connectors as a USB-C cable.
Which of the following statements regarding modern connectors and ports is untrue?
A.They use edge contacts.
B.They use internal connection points.
C.They sometimes use keying.
D.They can be reversible. - ANS B. They use internal connection points
A support technician opened the case to a PC and saw a square socket component. What
component has the support tech located?
A. RAM
B. Adapter
C. CPU
D. Drive - ANS C. CPU
The support technician is removing the central processing unit (CPU). Unlike any other
connectors, the CPU socket is square, and the heat sink and fan are on top of it.
A support technician needs to install an optical disk drive in a new tower. Which panel should be
removed so that the technician can gain access to the optical drive and connect the cables?
A. Through the top panel
B. Through the side panel
C. Through the rear panel
D. Through the bottom of the rear panel - ANS B. Through the side panel
A manager directs a support technician to plug a device into the communications (COM) port.
What port is the manager referring to?
A. IDE
B. SCSI
C. USB
D. Serial - ANS D. Serial
In Windows, the serial port, or Recommended Standard #232 (RS-232) port, is also known as a
communications (COM) port.
, A video production company uses removable media to transport multimedia files to partner and
customer sites. Often, the media has to be prepared with only very short notice. In the past, the
time taken to transfer files from the development workstations has resulted in delays and
missed appointments. To mitigate this issue, the company has procured USB 3.2 Gen 2x2
storage devices and Windows PC workstation expansion cards. The devices and expansion
cards support multiple USB hardware port types. Which of the following adapter cables will
enable the devices to take full advantage of the highest transfer rate?
A. Type A to Type A with USB 3 compatibility (denoted by a blue tab)
B. Type B Micro to Type A with USB 3 compatibility (denoted by a blue tab)
C. Lightning to Type A
D. Type C to Type C - ANS D. Type C to Type C
Type C connectors and ports support data transfers at the USB 3.2 Gen 2x2 20 Gbps rate. The
connector is also much smaller than Type A and is reversible. These improvements mean that
other USB connector form factors are being phased out.
A support technician is installing a PCIe card that will use a combination of system memory and
dedicated memory. What type of card is the tech installing?
A. Graphics
B. Sound
C. NIC
D. Wi-Fi - ANS A. Graphics
graphics adapter, also called a video card. Graphics adapters can have up to 12 GB of
dedicated memory and may use a mix of dedicated and shared, or system, memory.
A support technician needs to connect the USB port on a portable monitor to an HDMI port on a
laptop to extend the laptop's display. What kind of cable will the technician use to accomplish
this?
A. SCSI
B. Adapter
C. EIDE
D. DVI - ANS B. Adapter
A computer is processing software instructions on the central processing unit. How is all
computer software broken down to be processed?
A. Bus
B. Binary
C. RAM
D. System clock - ANS B. BInary
A support technician manages digital displays but has some older computers with video cards
that can support both analog and digital monitors. What type of video interface do these older
computers have?
A. HDMI
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