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MGMT 310 Final Exam questions n answers graded A+
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MGMT 310 Final Exam questions n answers graded A+
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MGMT 310 Final ExamCustomer Satisfaction - correct answer ✔✔the extent to which a product's perceived performance
matches a buyer's expectations
Employee Job Satisfaction - correct answer ✔✔The level of contentment employee's feel within their job
Cross Training - correct answer ✔✔training team members to do all or most of the jobs performed by
the other team members
Social Loafing - correct answer ✔✔Behavior in which team members withhold their efforts and fail to
perform their share of the work
Group Think - correct answer ✔✔the mode of thinking that occurs when the desire for harmony in a
decision-making group overrides a realistic appraisal of alternatives
Minority Domination - correct answer ✔✔where just one or two people dominate team discussions,
restricting consideration of different problem definitions and alternative solutions
Autonomy - correct answer ✔✔independence
Traditional Work Group - correct answer ✔✔a group composed of two or more people who work
together to achieve a shared goal
Bona Fide Occupational Qualification (BFOQ) - correct answer ✔✔an exception in employment law that
permits sex, age, religion, and the like to be used when making employment decisions, but only if they
are "reasonably necessary to the normal operation of that particular business." BFOQs are strictly
monitored by the Equal Employment Opportunity Commission
, Disparate Treatment - correct answer ✔✔intentional discrimination that occurs when people are
purposely not given the same hiring, promotion, or membership opportunities because of their race,
color, sex, sexual orientation, gender identity, age, ethnic group, national origin, or religious beliefs
Quid Pro Quo Sexual Harassment - correct answer ✔✔a form of sexual harassment in which
employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an
individual submits to sexual harassment
Recruiting - correct answer ✔✔the process of developing a pool of qualified job applicants
Cross Functional Teams - correct answer ✔✔employees from about the same hierarchical level, but from
different work areas, who come together to accomplish a task
Norms - correct answer ✔✔rules and expectations by which a society guides the behavior of its
members
Diversity - correct answer ✔✔a variety of demographic, cultural, and personal differences among an
organization's employees and customers
Affirmative Action - correct answer ✔✔purposeful steps taken by an organization to create employment
opportunities for minorities and women
Surface Level Diversity - correct answer ✔✔differences such as age, sex, race/ethnicity, and physical
disabilities that are observable, typically unchangeable, and easy to measure
Job Analysis - correct answer ✔✔a purposeful, systematic process for collecting information on the
important work-related aspects of a job
Internal Recruiting - correct answer ✔✔the process of developing a pool of qualified job applicants from
people who already work in the company
External Recruiting - correct answer ✔✔the process of developing a pool of qualified job applicants from
outside the company
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