MGMT 310 La Tech Haynie Exam 1
4 functions of management - correct answer ✔✔1) planning
2) organizing
3) leading
4) controlling
POLC
Planning - correct answer ✔✔choose appropriate organization goals and courses of action to best
achieve those goals
Organizing - correct answer ✔✔establish task and authority relationships that allow ppl to work together
to achieve organization goals
Leading - correct answer ✔✔motivate, coordinate, and energize individuals and groups to work together
to achieve organizational goals
Controlling - correct answer ✔✔establish accurate measuring and monitoring systems to evaluate how
well the organization has achieved its goals
Management - correct answer ✔✔*(1)* pursuit of organizational goals efficiently and effictively by *(2)*
integrating the work of ppl through *(3)* planning, organizing, leading, and controlling the organization's
resources
Efficiency - correct answer ✔✔getting work down with a minimum of effort, expense, or waste
Effectiveness - correct answer ✔✔accomplishing tasks that help fulfill organizational objectives such as
customer service and satisfaction
, Sources of Competitive Advantage - correct answer ✔✔1) Innovation
2) Quality
3) Service
4) Speed
5) Cost competitiveness
IQSSC
Innovation - correct answer ✔✔-the introduction of new goods and services
-often the most important innovation is not the product itself but how it is delivered
Quality - correct answer ✔✔-the excellence of your product (goods or services)
-historically, quality referred to attractiveness, lack of defects, reliability, and long term dependability
Service - correct answer ✔✔dependability with which an organization delivers what customers want
Speed - correct answer ✔✔fast and timely execution, response, and delivery of results
Cost competitiveness - correct answer ✔✔keeping costs low to achieve profits and be able to offer
prices that are attractive to customers
Surveys - correct answer ✔✔one of the primary methods of collecting info for OB research
-basic question and answer
-can be open- or close-ended ?'s
Field studies - correct answer ✔✔-often involve experimental design
-a particular population will be divided into a treatment group and a control group
Case studies - correct answer ✔✔-in depth description of a single company or industry
4 functions of management - correct answer ✔✔1) planning
2) organizing
3) leading
4) controlling
POLC
Planning - correct answer ✔✔choose appropriate organization goals and courses of action to best
achieve those goals
Organizing - correct answer ✔✔establish task and authority relationships that allow ppl to work together
to achieve organization goals
Leading - correct answer ✔✔motivate, coordinate, and energize individuals and groups to work together
to achieve organizational goals
Controlling - correct answer ✔✔establish accurate measuring and monitoring systems to evaluate how
well the organization has achieved its goals
Management - correct answer ✔✔*(1)* pursuit of organizational goals efficiently and effictively by *(2)*
integrating the work of ppl through *(3)* planning, organizing, leading, and controlling the organization's
resources
Efficiency - correct answer ✔✔getting work down with a minimum of effort, expense, or waste
Effectiveness - correct answer ✔✔accomplishing tasks that help fulfill organizational objectives such as
customer service and satisfaction
, Sources of Competitive Advantage - correct answer ✔✔1) Innovation
2) Quality
3) Service
4) Speed
5) Cost competitiveness
IQSSC
Innovation - correct answer ✔✔-the introduction of new goods and services
-often the most important innovation is not the product itself but how it is delivered
Quality - correct answer ✔✔-the excellence of your product (goods or services)
-historically, quality referred to attractiveness, lack of defects, reliability, and long term dependability
Service - correct answer ✔✔dependability with which an organization delivers what customers want
Speed - correct answer ✔✔fast and timely execution, response, and delivery of results
Cost competitiveness - correct answer ✔✔keeping costs low to achieve profits and be able to offer
prices that are attractive to customers
Surveys - correct answer ✔✔one of the primary methods of collecting info for OB research
-basic question and answer
-can be open- or close-ended ?'s
Field studies - correct answer ✔✔-often involve experimental design
-a particular population will be divided into a treatment group and a control group
Case studies - correct answer ✔✔-in depth description of a single company or industry
