Cigna’s Test-Out Exam for Selling with Integrity(100% Correct)
4 views 0 purchase
Course
Cigna’s
Institution
Cigna’s
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? - ANSWER You should verify doctors and other providers using the Provider Lookup Tool, download the daily provider spreadsheets from the resource library and/or call the CARL Unit
What key points c...
Cigna’s Test-Out Exam for Selling with
Integrity(100% Correct)
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? -
ANSWER You should verify doctors and other providers using the Provider Lookup Tool, download
the daily provider spreadsheets from the resource library and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their prescription drug
coverage? - ANSWER All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a
long-term customer relationship? - ANSWER Rapport
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents and
partners to embrace? - ANSWER Do the right thing. Always!
Which of the following statements about submitting an enrollment application is accurate? -
ANSWER You must submit within 2 calendar days of receiving the completed enrollment form
Lucas, a licensed agent has been contracted and appointed by Cigna Healthcare Medicare. Which of
the following does he still need to do in order to complete all requirements to sell Cigna Medicare
plans? - ANSWER Both B. and C.
How can we meet the customers' needs during a sales consultation? - ANSWER All of the above
The following are some of the reasons for Cigna Healthcare Medicare customer disenrollments: -
ANSWER All of the above
Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER Mental and material preparation
Which of the following is applicable when discussing the benefits in any of our plans? - ANSWER Use
the Summary of Benefits and cover all the benefits of the plan
Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - ANSWER She must not skip or add to the enrollment script. She
must use it verbatim
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller papersmaster01. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.
