911 Dispatcher test Questions With Correct Solutions Graded A
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Course
911 Dispatcher
Institution
911 Dispatcher
911 Dispatcher test Questions With Correct Solutions Graded A
A caller reports a heavy, black smoke coming from the window of a nearby building. What is the most appropriate fire/rescue call classification for this case? - Answer-Structure fire
/.An alert first-party caller reports that he do...
A caller reports a heavy, black smoke coming from the window of a nearby building.
What is the most appropriate fire/rescue call classification for this case? - Answer-
Structure fire
/.An alert first-party caller reports that he doesn't feel well. He explains that he feels
nauseated and has some chest pain. What is the most appropriate medical call
classification for this case? - Answer-Chest Pain/Chest Discomfort (Non-traumatic)
/.When communicating with a caller suffering from hallucinations or delusions, the ETC
should challenge the caller's false assertions and beliefs. - Answer-False
/.The International Academies of Emergency (IAED) recognizes the emergency
telecommunicator (ETC) as the first Incident Commander (IC) under the Incident
Command System (ICS). * - Answer-True
/.For many law enforcement/police calls, the most important characteristic of the
reported event is the: - Answer-time, occurrence
/.Which of the following is the best definition for "repetitive persistence"? - Answer-A
calming technique in which the calltaker repeats a phrase verbatim using a firm but
caring tone. The phrase should contain both an action and a reason for the action
/.Interagency communication (interoperability) tends to be inefficient and ineffective: -
Answer-Without standardized cross-agency rules and procedures for radio use
/.The nonspecific response of the body to any demand for change is: - Answer-stress
/.If a responder or field unit needs additional resources at the scene, who would typically
be responsible for locating, notifying, and coordinating those additional resources? -
Answer-Emergency Telecommunicator
/.Which of the following best describes the difference between eustress and distress? -
Answer-Eustress is positive and motivating. Distress is negative and disabling
/.For the caller, the perceived response time is often longer than the actual response
time. - Answer-True
/.An effective quality improvement program includes random case review, private
individual feedback, open shift/agency feedback, and: - Answer-Continuing dispatch
education (CDE)
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