CPXP. DOMAIN III TEST QUESTIONS WITH REVISED AND UPDATED ANSWERS ALREADY GRADED A+
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Course
CPXP. DOMAIN III
Institution
CPXP. DOMAIN III
CPXP. DOMAIN III TEST QUESTIONS WITH REVISED AND UPDATED ANSWERS ALREADY GRADED A+
What is transformational leadership? - Answer-focuses on achieving inspirational vision
shapes new culture
proactive
intrinsic motivation
inspirational / intellectual stimulation
promotes innovative ideas to...
CPXP. DOMAIN III TEST QUESTIONS
WITH REVISED AND UPDATED
ANSWERS ALREADY GRADED A+
What is transformational leadership? - Answer-focuses on achieving inspirational vision
shapes new culture
proactive
intrinsic motivation
inspirational / intellectual stimulation
promotes innovative ideas to solve problems
Advantages to transformational leadership: - Answer-no assurance of success
new = fears to deal with
many vs few take responsibility
requires creativeness
Tools that assist in continuous improvmement: - Answer-PDSA, Lean, 6 Sigma, TQM
(total quality mgmt)
Purpose of PDSA/PDCA - Answer-what are we trying to influence in real world,
scientific method, see how it works on small scale
Purpose of Lean - Answer-remove waste
8 types of waste: (give examples) - Answer-defects
overproduction
transportation
waiting
inventory
motion
processing
human potential
6 Sigma contains DMAIC (associated with HRO) - Answer-Define
Measure
Analyze
Improve
Control
, TQM (total quality mngmt) focuses on - Answer-long term quality improvement
(managmement)
customer satisfaction (process centered ~ not people blaming)
Outcome Measures defined - Answer-what happened (death, financial, readmissions,
average BP of all pts in Oct)
Process Measures defined - Answer-specific steps that lead to an outcome (tracking
throughout, % of pts)
PFA (Pt & Fam Advisors) role - Answer-received care, offer insights & input to help
organizations
role of a PFA - Answer-consumer, feedback, partner, co-designer
PFA benefits to organizations - Answer-+ provides effective method of
receiving/responding to patient needs
+ offers insights to + & -
+ helps prioritize improvement needs
+ strengthens community relationships
+ supports creation of patient centered care culture
PFA benefits to patient/families - Answer-better understand healthcare & system
community advocate for pt centered care
feels listened to & valued
skill development
relationship building
PFAC (pt fam advisory council) defined - Answer-partners pts/families with healthcare
team to provide guidance on how to improve pt/fam experience.
utilizing PFA beyond PFAC - Answer-quality improvement teams
clinical/leadership experience committees
rounding on patients/families
peer mentors
storytellers within organization
HCD (human-centered design) does - Answer-+ gathers/understands experiences &
emotions of those receiving & delivering services
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