WGU C715 Organizational Behavior
Study Exam | Questions and Verified
Answers Latest updated 2024/2025
McClelland's theory of needs - Correct Answer - A theory that
states achievement, power, and affiliation are three important
needs that help explain motivation.
5 stages of group development - Correct Answer - forming,
storming, norming, performing, and adjourning.
traditional view of conflict - Correct Answer - The belief that all
conflict is harmful and must be avoided.
interactionist view of conflict - Correct Answer - The belief that
conflict is not only a positive force in a group but also an absolute
necessity for a group to perform effectively.
,5 stages of the conflict process - Correct Answer - potential
opposition or incompatibility, cognition and personalization,
intentions, behavior, and outcomes.
Distributive bargaining - Correct Answer - Negotiation that
seeks to divide up a fixed amount of resources; a win-lose
situation.
Integrative Bargaining - Correct Answer - Negotiation that seeks
one or more settlements that can create a win-win solution.
Five steps of the negotiation process - Correct Answer - (1)
preparation and planning, (2) definition of ground rules, (3)
clarification and justification, (4) bargaining and problem solving,
and (5) closure and implementation.
Mediator - Correct Answer - A neutral third party who facilitates
a negotiated solution by using reasoning, persuasion, and
suggestions for alternatives.
, Arbitrator - Correct Answer - A third party to a negotiation who
has the authority to dictate an agreement.
Conciliator - Correct Answer - A trusted third party who provides
an informal communication link between the negotiator and the
opponent.
work group - Correct Answer - A group that interacts primarily to
share information and to make decisions to help each group
member perform within his or her area of responsibility.
work team - Correct Answer - A group whose individual efforts
result in performance that is greater than the sum of the individual
inputs.
four types of teams - Correct Answer - problem-solving, self-
managed, cross-functional, and virtual
problem-solving teams - Correct Answer - Groups of 5 to 12
employees from the same department who meet for a few hours
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