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OMIS 442 Exam 1 questions with correct answers graded A+
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OMIS 442 Exam 1 questions with correct answers graded A+
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OMIS 442 Exam 1Formal Definitions of Quality - correct answer ✔✔Transcendent (Judgmental)
Product-based
User-based
Value-based
Manufacturing-based
Transcendent (Judgmental) - correct answer ✔✔Excellence, superiority (apple tesla)
Product-based - correct answer ✔✔quantities of product attributes (more of the attribute, better
quality)
User-based - correct answer ✔✔fitness for intended use (intended for customer use)
Value-based - correct answer ✔✔quality vs. price (good bang for your buck)
Manufacturing-based - correct answer ✔✔conformance to specifications (airline companies on
scheduling)
Customer-driven quality - correct answer ✔✔"the totality of features and characteristics of a product or
service that bear on its ability to satisfy given needs." (meeting or exceeding customer expectations)
Internal Customers - correct answer ✔✔Within an a company
External Customers - correct answer ✔✔Organization that buys product from other sellers to sell
Quality assurance - correct answer ✔✔any action directed toward providing customers with goods and
services of appropriate quality
, 1. The Age of Craftsmanship (1700) - correct answer ✔✔Industrial Revolution (timeframe)
2. Early 20th century - correct answer ✔✔Scientific Management
Statistical Quality Control
(timeframe)
3. Post-WW2 - correct answer ✔✔Quality in Japan (time)
quality revolution - correct answer ✔✔Describes the shift in outlook among managers and executives in
all organizations that arose with the growing realization that quality can be correlated with customer
satisfaction. recognizes the need for continuous improvement.
Taylor - correct answer ✔✔Scientific Management
Shewhart - correct answer ✔✔Statistical Quality Control
Juran and Deming - correct answer ✔✔Quality in Japan (people)
The 3 fundamental principles of quality - correct answer ✔✔-Customer and stakeholder focus
-Participation and teamwork
-Process focus supported by continuous improvement and learning
Competitive Advantage - correct answer ✔✔-is driven by customer wants and needs
-makes significant contribution to business success
-Matches organization's unique resources with opportunities
-Is durable and lasting
-Provides basis for further improvement
-Provides direction and motivation
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