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MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant- Updated Exam Readiness $13.49   Add to cart

Exam (elaborations)

MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant- Updated Exam Readiness

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  • Course
  • Micsrosoft dynamics
  • Institution
  • Micsrosoft Dynamics

MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant- Updated Exam ReadinessMB-230 Microsoft Dynamics 365 Customer Service Functional Consultant- Updated Exam ReadinessMB-230 Microsoft Dynamics 365 Customer Service Functional Consultant- Updated Exam Readiness

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  • October 1, 2024
  • 15
  • 2024/2025
  • Exam (elaborations)
  • Unknown
  • Micsrosoft dynamics
  • Micsrosoft dynamics
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testbank11
MB-230



Microsoft Dynamics 365 Customer
Service Functional Consultant




EXAM READINESS GUIDE
Q&S




©2024/2025

, 1. When configuring a new case in Dynamics 365 Customer
Service, which of the following is not a standard field?
a) Case Title
b) Customer
c) Product
d) Weather Conditions
Answer: d) Weather Conditions

2. In Knowledge Management, what is the purpose of the
'Knowledge Article' entity?
a) To track customer complaints
b) To store product manuals
c) To provide information to resolve cases
d) To record service level agreements
Answer: c) To provide information to resolve cases

3. Which feature in Dynamics 365 Customer Service allows
for the tracking of customer sentiment?
a) Feedback
b) Dashboards
c) Workflows
d) SLA Management
Answer: a) Feedback

4. What is the primary benefit of using the 'Entitlements'
feature in case management?
a) Prioritizing cases based on urgency
b) Defining the terms of support for a customer
c) Assigning cases to specific agents
d) Tracking the time spent on each case
©2024/2025

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