MB-240 Microsoft Dynamics 365 Field Service Functional Consultant- Updated Exam Readiness
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Course
Micsrosoft dynamics
Institution
Micsrosoft Dynamics
MB-240 Microsoft Dynamics 365 Field Service Functional Consultant- Updated Exam ReadinessMB-240 Microsoft Dynamics 365 Field Service Functional Consultant- Updated Exam ReadinessMB-240 Microsoft Dynamics 365 Field Service Functional Consultant- Updated Exam Readiness
,1. What is the primary purpose of the Universal Resource
Scheduling feature in Dynamics 365 Field Service?
a) To manage inventory
b) To schedule appointments
c) To track service cases
d) To automate workflows
Correct Answer: b) To schedule appointments
2. Which of the following is a key benefit of using the
Connected Field Service solution?
a) Reduces the need for in-person visits
b) Increases manual data entry
c) Decreases customer satisfaction
d) Limits remote monitoring capabilities
Correct Answer: a) Reduces the need for in-person visits
3. In Dynamics 365 Field Service, what does the term
'Agreement' refer to?
a) A contract with a customer to provide services at a set
price
b) An internal document outlining employee
responsibilities
c) A partnership between two service companies
d) A customer's consent to receive marketing emails
Correct Answer: a) A contract with a customer to provide
services at a set price
, d) All of the above
Correct Answer: d) All of the above
5. How does Dynamics 365 Field Service support inventory
management?
a) By providing real-time stock levels
b) By automating purchase orders
c) By tracking product returns
d) All of the above
Correct Answer: d) All of the above
6. What is the significance of the 'Work Order' entity in
Dynamics 365 Field Service?
a) It represents a request for service from a customer
b) It is used to record employee vacation time
c) It tracks the duration of service calls
d) It manages the billing process for services rendered
Correct Answer: a) It represents a request for service
from a customer
7. Which feature in Dynamics 365 Field Service is used to
optimize travel routes for technicians?
a) Resource Scheduling Optimization
b) Travel Time Calculation
c) Route Mapping
d) Service Task Analysis
Correct Answer: a) Resource Scheduling Optimization
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