UHC Certification Ethics and
Compliance Exam Questions and
Answers Graded A+ | Latest
2024/2025
What does permission to contact mean?
- Correct Answer - is permission given by the consumer to be
called or otherwise contacted by an agent for the purpose of
marketing any UHC Medicare solutions product including MA,
Prescription drug or med sup plans.
PTC must be______?
- Correct Answer - documented, retained and available upon
request for 10 years
PTC must also be?
- Correct Answer - Method specific, short term and event specific
What does method specific mean?
,- Correct Answer - contact can only be made by the method
permitted by the consumer. Permission to telephone only enables
the agent to dial the number provided.
What is short term? - Correct Answer - PTC expires once the
agent has made contact with the consumer or 9 months after the
date the PTC was received.
PTC expires 90 days after the receipt for consumers requesting
info on med sup's or who are on the federal DNC list.
What does event specific mean? - Correct Answer - the agent can
only contact the consumer to discuss the products indicated in he
PTC mechanism
what does BRC mean?
- Correct Answer - business reply cards
agents who telephone a consumer in response to a BRC that has
specific products documented on the card, may only ____
,- Correct Answer - discuss the products that were indicated within
the BRC
BRC's are only intended to obtain permission to contact
- Correct Answer - it does not satisfy the SOA requirement
SOA does not secure permission to contact
- Correct Answer - it confirms permission to discuss product
types during an individual appointment
If a BRC is returned by the consumer without a valid phone
number, agents____ - Correct Answer - may NOT look up or
search for consumer information in order to contact the consumer
either by telphone or a visit.
What is a Scope of appointment (SOA)? - Correct Answer -
captures the consumers permission to discuss certain products.
Where are SOA forms available?
- Correct Answer - in enrollment guides and as standalone
documents on the sales material portal accessible on jarvis
, a SOA is required from each Medicare eligible consumer present
at any face to face or telephonic marketing appointment to
discuss MA and or PDP plans including____
- Correct Answer - authorized legal representatives and each
spouse ( if a married couple is present)
When a consumer walks into an agent's office or a UHC Medicare
store, the agent must obtain an SOA
- Correct Answer - prior to discussion
In leu of a SOA form, agents must announce the products that will
be presented at the formal or informal marketing/sales event
- Correct Answer - agents may obtain an SOA for future face to
face or telephonic appointments if the consumer requests the
future appointment at the marketing/sales event
when conducting face to face or telephonic appointments to
present MA and or PDP plans, the agent MUST
- Correct Answer - 1) obtain a signed SOA from the consumer
prior to the start of the appointment
2) obtain a new SOA when the consumer or agent requests to
discuss a health related product not identified on the original
SOA. once obtained, the new product may be discussed
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