C - answer-Which of the following quality gurus is credited as the Father of Statistical Quality Control, or SQC?
A. Kaoru Ishikawa
B. Joseph M. Juran
C. Walter F. Shewhart
D. Dr. W. Edwards Deming
B - answer-The factory system is a product of the Industrial Revolution in Europe. How was qua...
ASQ REVIEW QUESTIONS AND ANSWERS
C - answer-Which of the following quality gurus is credited as the Father of Statistical Quality Control, or
SQC?
A. Kaoru Ishikawa
B. Joseph M. Juran
C. Walter F. Shewhart
D. Dr. W. Edwards Deming
B - answer-The factory system is a product of the Industrial Revolution in Europe. How was quality
guaranteed during this era?
A. By marking flawless good with a special mark or symbol
B. Through laborer skill and supplemented by audits and inspections
C. Using statistical techniques to see whether a process is stable and in control
D. By focusing on improving all organization processes through the people who used them
B - answer-The US response to Japanese market gains, emphasizing not only statistics but approaches
that embraced the entire organization, became known as what?
A. Company-Wide Quality Control, or CWQC
B. Total Quality Management, or TQM
C. The Pareto Principle
D. Statistical Quality Control, or SQC
A - answer-Which of the following quality gurus is generally credited with developing the concept of
"total quality control" during the late 1940s?
A. Dr. Armand V. Feigenbaum
B. Philip B. Crosby
C. Joseph M. Juran
D. Taiichi Ohno
D - answer-Which of the following quality gurus first advised organizations to concentrate on the vital
few problem sources and not become sidetracked by those of lesser importance?
A. Kaoru Ishikawa
B. Philip B. Crosby
C. Dr. W. Edwards Deming
D. Joseph M. Juran
B - answer-Which of the following is the best definition of quality in a restaurant setting?
A. The food arrives within a reasonable timeframe.
B. A server delivers food that matches the menu description.
C. The table, chairs, dishes, and utensils are clean and unbroken.
D. A server provides menu options in response to a customer request.
,C - answer-What is the most important action that managers can take to increase employee
involvement, empowerment, and engagement?
A. Provide educational training and resources
B. Allow employees to serve on process improvement teams
C. Delegate authority to act in support of the mission
D. Establish reward and recognition events
A - answer-When developing a quality plan, which of the following approaches would best demonstrate
a first step in the planning process?
A. Identify a strategic priority of reducing production costs
B. Develop specific action steps to reduce production costs
C. Analyze current product process and result variations
D. Identify customer and supplier needs and expectations
D - answer-Adam has been working as an auditor for three years now, and has indicated interest in
further growth and development to benefit his company. His manager values Adam, and would like to
retain him in the organization. Which of the following manager actions would help Adam deliver his best
for the organization?
A. Assign Adam to lead a new performance improvement project.
B. Provide an opportunity for Adam to learn and use two additional audit processes.
C. Assign Adam to another department that needs his auditing services.
D. Provide an opportunity for Adam to increase his responsibilities and work authority.
B - answer-When differentiating between a system and a process, which of the following statements
best describes an element of a process versus a system?
A. A process creates interrelationships of multiple inputs and outputs.
B. The elements of a system generate data that is "fed back" to a process.
C. The elements of a process are used to improve efficiency and effectiveness.
D. The element of a process serves as an approach to manage an organization's performance.
A - answer-A metal fastener manufacturing company has asked you to conduct an audit of their key
work processes. As you are capturing a listing of the key work processes, which of the following best
represents a key process listing in your SIPOC?
A. Production; sales; distribution; support services
B. Production of bolts, screws, and nails
C. Identify potential buyers and customer requirements
D. Supplier identification, marketing and sales, customer feedback, evaluating product quality & defects,
managing profit/loss
C - answer-When interpreting control charts, which of the following is an indication of special cause
variation?
A. Any point beyond a specification limit
B. Five successive points that increase
C. Nine points in a row above or below a centerline
D. 2 out of 3 points in a row that are more than 1 sigma from a centerline
D - answer-A statistician was reviewing the results of a performance improvement project report. She
noticed that there was one data point that was well outside of the range of the others. After that data
, point, the results came back to where they were. She was tasked with improving result performance.
What would be her most effective action at this point?
A. Focus on the significant outlier, because it could become a pattern.
B. Monitor the results, since without the skewed data point, results are at target.
C. Focus on improving the process, since results were not yet at target.
D. Evaluate the cause of the single variation, yet focus on improving the process.
C - answer-Rachel has been directed to install a quality system in her company. What activity should be
her initial focus?
A. Quality Assurance (QA) activities
B. Quality Improvement (QI) activities
C. Quality Planning (QP) activities
D. Quality Control (QC) activities
B - answer-Sue needs to assess a company's values for an employee engagement initiative. What is the
best indicator of what the company actually values?
A. Have the organization fill out a self-survey on what they value.
B. Directly observe employee behavior at all levels in the organization.
C. Pull together a focus group of mid-level managers and record reactions to several constructed
situations.
D. Review the organization's corporate values statement.
B - answer-Alex is reviewing defect codes and sees an opportunity to create a uniform set of codes. This
is an example of which principle?
A. Compliance
B. Standardization
C. 5S
D. Defect reduction
B - answer-Quality leaders often comment that good quality costs less. What is the most significant
impact of quality on reducing costs to organizations?
A. Good quality reduces the costs from suppliers, that then reduce production costs.
B. Good quality reduces defective products and rework, while building efficiency and customer loyalty.
C. Good quality reduces the costs of replacing defective products, and all of the labor costs that were
part of the defects.
D. Good quality reduces losses from dissatisfied customers and reduces marketing costs.
C - answer-Communities benefit in a number of ways from a focus upon building high-quality
businesses, education centers and civic organizations. What is the essential ingredient for a community
improvement journey?
A. Participation by members of the community in response to a key community event.
B. Role model performance by manufacturing and service industries.
C. A network of civic and government entities focused on quality improvement principles.
D. Community education on Total Quality Management (TQM) principles
A - answer-Within the Shewhart Cycle (PDCA), what are the two key decisions to be made in the "Act"
phase?
A. Should the change be implemented? What actions are next?
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