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CMST 240 EXAM 1 questions well answered
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CMST 240 EXAM 1 questions well answered
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CMST 240 EXAM 1business environment - correct answer ✔✔setting in which business operates
turbulent business environment - correct answer ✔✔to meet demands commentators must possess
appropriate communication skills, scan environment to adapt message to changing circumstances
global competition - correct answer ✔✔premium has been placed on timely communication and
customer service
workforce diversity - correct answer ✔✔increases challenges associated with communication, need a
wide range of skills that involve both verbal and nonverbal messages
communication technologies - correct answer ✔✔offers new ways to access situations previously
unimagined, access to other parts of the world; can make existing business models obsolete
ethics - correct answer ✔✔set of values or beliefs that provide guidelines for behaviors and influence
judgements as to what is right and wrong
ethical credo - correct answer ✔✔question of guidelines for right and wrong as set forth by the NCA
plagiarism - correct answer ✔✔using the work of others and presenting it as your own
communication - correct answer ✔✔the process of internally stimulating meaning in the mind of each
other
functional objectives - correct answer ✔✔to inform, to persuade, to entertain, to coordinate/regulate, to
question
relational objectives - correct answer ✔✔to define how we view the relationship, who holds the power
, identity management objectives - correct answer ✔✔to seek to have others view us in the way that we
wish
SMCR model - correct answer ✔✔speaker - content of communication - medium used to convey -
decode and interpret
transactional model - correct answer ✔✔encode w/language - message in medium - receive and
interpret
ethnocentrism - correct answer ✔✔racial or cultural prejudice; should be avoided in professional
communication
listening - correct answer ✔✔receiving, evaluating and responding to spoken messages
communication apprehension - correct answer ✔✔anxiety experienced by people when they think
about or engage in communication
speech anxiety - correct answer ✔✔anxiety that we experience when we think about or engage in
business presentations; can be seen as a state (short-term) or a trait (long-term)
self perception - correct answer ✔✔how an individual perceives him/herself
visualization - correct answer ✔✔picturing oneself in the hypothetical situation prior to the presentation
and vividly imagine carrying out effectively
competence - correct answer ✔✔reduce apprehension by strengthening skills of speaker so they will
become more competent at business communication
skills training - correct answer ✔✔gaining experience as the speaker so it becomes more 'second hand'
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