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CMST 352 Exam #1: questions well answered graded A+
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CMST 352 Exam #1: questions well answered graded A+
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CMST 352 Exam #1:Expectancy Violation Theory (EVT) operates from what kind of theory? - correct answer ✔✔Positivistic.
Define Communication: - correct answer ✔✔It is a social process in which individuals employ symbols to
establish and interpret meaning in their environment.
Define Ethics: - correct answer ✔✔The perceived rightness or wrongness of an action or behavior. It's a
type of moral decision making, and determining what is right or wrong is influenced by society's rules
and laws.
Define Theory: - correct answer ✔✔An abstract system of concepts with indications of the relationships
among these concepts that help us to understand a phenomenon.
Define Self-Concept: - correct answer ✔✔The relatively stable set of perceptions that people hold of
themselves. It's a motivation for human behavior.
Define Arousal: - correct answer ✔✔One's interest or attention to the deviation increases and one pays
less attention to the message and more attention to the source of the arousal. (It was later named:
"Mental alertness" or "Orienting response."
What are the two types of arousals? - correct answer ✔✔Cognitive and Physical
Define Cognitive Arousal: - correct answer ✔✔An alertness or orientation to a violation. When we are
aroused this way, our intuitive senses become heightened.
Define Physical Arousal: - correct answer ✔✔Includes those behaviors that a communicator employs
during an interaction, such as: moving out of uncomfortable speaking distances, adjusting one's stance
during an interaction, etc.
, Why is arousal relevant? - correct answer ✔✔Burgoon originally felt that deviations from expectations
have consequences. These deviations, or violations, have an "arousal value." By this, she means that
when a person's expectations are violated, their interest or attention is aroused, and he/she uses a
certain mechanism to cope with the violation.
What are the two types of uncertainties in initial encounters? - correct answer ✔✔Cognitive uncertainty
and Behavioral uncertainty
Define Cognitive Uncertainty: - correct answer ✔✔Refers to the degree of uncertainty associated with
those beliefs and attitudes.
Define Behavioral Uncertainty: - correct answer ✔✔Pertains to "the extent to which behavior is
predictable in a given situation."
What are the three models of communication? - correct answer ✔✔Linear, Transactional, and
Interaction
What is the Linear Model of Communication? - correct answer ✔✔It's a source, which transmits the
message to a receiver, who is the recipient of the message, and makes sense of the message. All of this is
done in a channel, which is the pathway to communication. Channels frequently correspond to the
visual, tactile, olfactory, and auditory senses.
What are the different types of noises involved in the Linear Model of Communication? - correct answer
✔✔Semantic Noise - Pertains to slang, jargon, or specialized language used by individuals or groups.
Outside of those specific individuals/groups, the words have limited or no meaning.
Physical/External Noise - Exists outside of the receiver.
Psychological Noise - Refers to a communicator's prejudices, biases, and predispositions towards another
or the message.
Physiological Noise - The biological influences on the communication process. It exists if you or a speaker
is ill, fatigued, or hungry.
What is the Interaction Model of Communication? - correct answer ✔✔It emphasizes the two-way
communication processes between communicators. Communication goes in two directions: from sender
to receiver and from receiver to sender. This process suggests that communication is ongoing, and
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