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TEST BANK FOR Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16 $12.99   Add to cart

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TEST BANK FOR Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16

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TEST BANK FOR Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16..

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  • October 2, 2024
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TEST BANK FOR Service Management Operations,

Strategy, Information Technology 10th Edition By Sanjeev

Bordoloi Chapter 1-16
Answers are the at end of Each chapter

Chapter 1

1) The service package consists of five features. Which one of the features listed below is

not included in the package?

A) explicit services

B) supporting facility

C) information

D) cost of service




Question Details

Bloom's : Remember AACSB : Communication Difficulty : 1 Easy

Learning Objective : 01-07 Describe a service using the five dimensions of the service package.

Topic : The Service Package

Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible




A+ Page 1

,Created By: A Solution


2) The major input into a large public hospital from a service point of view would be

blank.

B) patients

C) nursing services

D) federal reimbursement (Medicare/Medicaid)<em></em>




Question Details

Bloom's : Remember AACSB : Communication Difficulty : 1 Easy

Learning Objective : 01-07 Describe a service using the five dimensions of the service package.

Topic : The Service Package

Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible




3) Which of the following isnot true of services?



A) The customer is the input.

B) The customer takes an active part in the service.

C) A service can be inventoried.

D) Production and consumption occur simultaneously. <i></i>




A+ Page 2

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Question Details AACSB : Communication Bloom's : Understand Difficulty : 2 Medium

Learning Objective : 01-05 Explain the essential features of the service-dominant logic. Topic :

Service-Dominant Logic

Accessibility : Keyboard Navigation




4) Which of the following isnot a type of service in the non-ownership classification?



B) information

C) labor and expertise

D) network usage




Question Details AACSB : Communication Bloom's : Understand Difficulty : 2 Medium

Learning Objective : 01-07 Describe a service using the five dimensions of the service package.

Topic : The Service Package

Accessibility : Keyboard Navigation




5) The service process matrix classification consists of four categories of services. Which

one of the four features listed below is not included in this classification?



A+ Page 3

, Created By: A Solution


A) Service factory.

B) Service shop.

C) Public service.

D) Professional service.<em></em>




Question Details

Bloom's : Remember AACSB : Communication

Learning Objective : 01-08 Use the service process matrix to classify a service. Topic : Grouping

Services by Delivery Process

Difficulty : 1 Easy

Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible




6) Which service offering is best described by the following service mix: a high degree of

customer interaction and a high degree of labor intensity?



B) cruise ship

C) plumbing repair

D) chiropractor




Question Details



A+ Page 4

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