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BUS 111 Final Exam 2024 QUESTIONS AND ANSWERS 100% CORRECT;Wilfrid Laurier University
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BUS 111 Final Exam 2024 QUESTIONS AND ANSWERS 100% CORRECT;Wilfrid Laurier University
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BUS 111 Final Exam 2024 QUESTIONS ANDANSWERS 100% CORRECT;Wilfrid Laurier University
Managing Capacity and Demand - ANSWER-two
approaches:
adjust level of capacity to meet variations of demand
manage the level of demand
Types of Demand and Capacity - ANSWER--excess
demand: level of demand that exceeds maximum
available capacity
(denied service or business lost)
-demand exceeds optimum capacity: No customers are
turned away
(Conditions or service quality can deteriorate which
results in dissatisfied customers)
,-demand and supply are well balanced: at level of
optimum capacity
(no one overworked, results in good service quality)
-excess capacity: demand is below optimum capacity and
productive resources or underutilized, low productivity
(looks like service provider is not desirable)
Productive Service Capacity - ANSWER--Facilities:
determine how many customers the firm can "hold"
-Equipment: used to process people, possessions or
information.• Not enough equipment can stall
productivity
-Labor: staff levels need to be sufficient, so customers are
not rushed or left waiting
-Infrastructure: Some firms need to utilize public or
private infrastructure to provide their service•
,Facilities - ANSWER--Facilities: determine how many
customers the firm can "hold"
Equipment - ANSWER--Equipment: used to process
people, possessions or information.• (Not enough
equipment can stall productivity)
Labor - ANSWER--Labor: staff levels need to be
sufficient, so customers are not rushed or left waiting
infrastructure - ANSWER-Infrastructure: Some firms
need to utilize public or private infrastructure to provide
their service•
Stretching capacity levels: - ANSWER--Capacity of
service personnel can be stretched to work at higher levels
of efficiency
-Utilizing the facilities for longer periods of time• Ex:
extending hours•
, -Decrease the amount of time it takes to process the
customer or possession
Adjusting Capacity to Match Demand - ANSWER--
Schedule downtime during periods of low demand
-Cross-train employees
-Use part-time employees
-Ask customers to share
-Create flexible capacity
-Rent or share extra facilities and equipment
Chasing Capacity - ANSWER-adjusting capacity by
tailoring the overall level of capacity to match variations
in demand
underlying causes of these cyclical demand variations -
ANSWER-• Employment schedules• Tax refunds
• Wage and salary payment dates
• Seasonal changes in climate
• Holidays
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