MRT 213 FINAL EXAM 1 QUESTIONS AND COMPLETE SOLUTIONS
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Course
MRT 213
Institution
MRT 213
Sara is the team leader getting to know people and setting group rules. what team stage is she in? - Answer forming
bench marking falls under this managerial function? - Answer controlling
what element of motivation is included when promoted to a new position? - Answer extrinsic elem...
MRT 213 FINAL EXAM 1 QUESTIONS AND COMPLETE
SOLUTIONS
Sara is the team leader getting to know people and setting group rules. what team stage is she in? -
Answer forming
bench marking falls under this managerial function? - Answer controlling
what element of motivation is included when promoted to a new position? - Answer extrinsic element
if steven agrees to go on a date with her in exchange for a job this is what kind of sexual harassment? -
Answer quid pro pro
stages of grief KUEBER-ROSS - Answer 1) denial (deny the action and refuse to listen to any of the
change initiatives)
2) anger (projected resentment of the change)
3) bargaining (try to postpone the change)
4) depression (start letting go of old behaviors and realizing there isleno going back)
5) acceptance (accept the change)
a leader who performs through structure and process is NOT a _________________ leader. - Answer
transformational
what theory occurs when people take pride in meeting new targets? - Answer goal setting theory
the formal process of introducing change, getting it adopted, and diffusing it throughout the
organization. it is the process, tools, and techniques to manage the people side of change to achieve the
required business outcome. - Answer change management
this tool HIM managers have to hold employees accountable for their actions and to support the
manager's ethical decision making. - Answer code of ethics
, prohibits the discrimination on the basis of age against individuals age 40 and older - Answer age
discrimination in employment act
this model is a change management model that. is used to access individual change management issues.
there are five building blocks in regards to the change initiative. awareness, desire, knowledge, ability,
reinforcement - Answer ADKAR Model
who is responsible for putting together the strategic plan for the entire organization? - Answer board of
trustees
these leaders possess personal characteristics that make others want to be like them, to follow them, to
want to be associated with them. they do nothing to earn their power. this type of leader is funny, and
likes to help others. - Answer referent power
anti discrimination law that prohibits employment discrimination because of race, color, religion, sex or
national origin. - Answer civil rights act of 1964
involves both sides of the claim sitting down with a neutral third party and reaching an agreement. the
third party does not decide the issue, but rather helps both sides come to a solution together - Answer
mediation
what stage of the SWOT analysis are you a part of if all of your HIM personnel's credentials are up to
date. - Answer strengths
influences others to meet the goals and objectives of the orgnanization by motivating subordinates,
communicating effectively, and effectively using power. sometimes referred to as actuating, directing, or
influencing. - Answer leading
this type of power is granted to an individual who has the ability to reward employees for doing what is
requested of them. reward may come in the form of a raise, promotion, time off, or other positive
measure. - Answer reward power
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