SHRM Test Exam Study Guide.
Capacity - answerThe ability to yield output
Code of Ethics - answerPrinciples of conduct within an organization that guide decision
making and behavior
Cost-Benefit Analysis - answerRatio that allows management to determine the financial impact
particular activitie...
Code of Ethics - answer✔Principles of conduct within an organization that guide decision
making and behavior
Cost-Benefit Analysis - answer✔Ratio that allows management to determine the financial impact
particular activities and programs will have on a company's profitability
Decentralization - answer✔Degree to which decision-making authority is given to lower levels
of an organizations hierarchy
Divisional Structure - answer✔Organizational structure in which divisions are separated by
product, customer or market or region
Environmental Scanning - answer✔Process that surveys and interprets relevant data to identify
external opportunities and threats
Foreign Corrupt Practices Act - answer✔Prohibits American companies from making corrupt
payments to foreign officials for the purpose of obtaining or keeping business
Functional Structure - answer✔Organizational structure that defines departments by what
services they contribute to the organizations over all mission
Gantt Chart - answer✔Project planning tool that graphically displays activities of a project in
sequential order and plants them against time
Generation X - answer✔People born between 1965 and 1980
Generation Y - answer✔People born after 1980
GDP - answer✔Gross Domestic Product; estimate of the total value of goods and services
produced in a country in a given year
Gross Profit Margin - answer✔Measures the difference between what it costs to produce a
product and the selling price
Human Capital - answer✔Conned knowledge, skills and experience of a companies employees
HRIS - answer✔Human Resource Information System; systematic tool for gathering, storing,
maintaining, retrieving and revising HR data
Matrix Structure - answer✔Organizational structure that combines departmentalization by
division and function to gain the benefits of both
Mission Statement - answer✔Specifics what the company does, who its customers are, and the
priorities it has set in pursuing its work
Offshoring - answer✔Relocation of processes or functions from a "home" country to another
country
PERT - answer✔Program Evaluation Review Technique; project management tool used to
schedule, organize and coordinate tasks within a project
Qualitative Analysis - answer✔Based on research that uses open-ended interviewing to explore
and understand attitudes, opinions, feelings and behavior
Quantitative Analysis - answer✔Seeks to obtain easily quantifiable data on a limited number of
measurement points
RFP - answer✔Request For Proposal; written request asking contractors to propose solution and
process that fit customers requirements
ROI - answer✔Return On Investment; calculation that compares the money earned, or lost, on an
investment to the amount of the money being invested
Span of Control - answer✔The number of individuals that report to a supervisor
Strategic Planning - answer✔Art and science of formulating, developing, implementing, and
evaluating cross functional decisions they enable an organization to achieve its objectives
SWOT Analysis - answer✔Strengths, weaknesses, opportunities and threats
Virtual Organization - answer✔Short-term alliance between independent organizations in a
potentially long-term relationship to design, produce, and distribute a product
Vision Statement - answer✔Guiding image of an organizations future
Alternative Dispute Resolution - answer✔Using methods like mediation and arbitration to solve
a problem instead of litigation
Attitude Survey - answer✔An survey of feelings that a population has towards a particular brand,
product or company
Demotion - answer✔Reduction in rank or status
Disciplinary Termination - answer✔The cause of termination due to a problem in discipline
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