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NALP Exam Course 2 Exam with correct Answers
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NALP Exam Course 2 Exam with correct Answers
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NALP Exam: Course 2 Exam with correctAnswers
In iithe iivideo iientitled iiMarket iiTrust, iiwhat iidid iiJohnson ii& iiJohnson iido iito iimaintain
iicustomer iiloyalty iito iitheir iibrand? ii- iiCorrect iiAnswers ii-Even iithough iiadvised iinot iido
iiso, iithey iipulled iitheir iientire iiproduct iifrom iithe iishelves. iiThey iicreated iia iinew iitamper-
proof iicap iiand iipackaging iiand iithen iireintroduced iithe iiproduct iia iimonth iilater.
What iiare iithe iifour iikey iiconcepts iiin iihow iiJohnson ii& iiJohnson iiresponded iito iitheir
iicrisis? ii- iiCorrect iiAnswers ii-- iitalking iistraight
- iirighting iiwrongs
- iipracticing iiaccountability
- iigetting iibetter
What iiis iia iipiece iiof iievidence iishows iithat iiyour iiproperty iiis iia ii"trusted iibrand"? ii-
iiCorrect iiAnswers ii-Feedback iifrom iicurrent, iipast, iior iiprospective iiresidents
What iiis iia iipiece iiof iievidence iishows iithat iiyour iiproperty iiis iia ii"trusted iibrand"? ii-
iiCorrect iiAnswers ii-Web iipostings iion iireputation iisites iisuch iias iiYelp.com iiand
iiApartmentRating.com, iithough iithose iimay iivary iiin iireliability
What iiis iia iipiece iiof iievidence iishows iithat iiyour iiproperty iiis iia ii"trusted iibrand"? ii-
iiCorrect iiAnswers ii-Comments iiand iifeedback iifrom iiothers iiin iithe iiapartment iiindustry
ii(your iicompetitors iihave iiheard iiabout iiyou iithe iisame iiway iiyou've iiheard iiabout iithem!)
What iiis iia iipiece iiof iievidence iishows iithat iiyour iiproperty iiis iia ii"trusted iibrand"? ii-
iiCorrect iiAnswers ii-Point iiof iiservice iisurvey iiresults iifrom iiresidents
What iiis iia iipiece iiof iievidence iishows iithat iiyour iiproperty iiis iia ii"trusted iibrand"? ii-
iiCorrect iiAnswers ii-strong iiretention iiresults
What iitypically iimakes iia iicustomer iiconnect iiwith iia iicompany iiemotionally? ii- iiCorrect
iiAnswers ii-They iimake iime iifeel iias iiif iithey iiknow iime; iiI'm iinot iijust iia iinumber
What iitypically iimakes iia iicustomer iiconnect iiwith iia iicompany iiemotionally? ii- iiCorrect
iiAnswers ii-They iitreat iime iiwith iirespect
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