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NALP Practice Test Questions and Answers
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NALP Practice Test Questions and Answers
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NALP Practice Test Questions andAnswers
The iiimplementation iiand iiuse iiof iia iiresident iiportal iican iiincrease iithe iieffectiveness iiof
iithe iistaffs: ii
A. iiAdherence iito iifair iihousing iilaws.
B. iiLead iiresponse iitime iiand iiclosing iirates.
C. iiCommunication iiwith iithe iiapartment iicommunity.
D. iiSocial iimedia iiuse iiand iirelationship iimarketing iiefforts. ii- iiCorrect iiAnswers ii-C.
iiCommunication iiwith iithe iiapartment iicommunity.
A iisales iistrategy iiand iipresentation iiwith iiwhich iifocus iiis iiMOST iilikely iito iiincrease iia
iileasing iiprofessional's iieffectiveness.
A.Online iipresence
B.Emotional iiAppeal
C.Financial iipromotions
D.Fair iihousing iicompliance ii- iiCorrect iiAnswers ii-B. iiEmotional iiAppeal
What iiare iithe iiphysical iichanges iimade iito iian iiapartment iihome iior iicommon iiarea iiyo
iiprotect iithe iifair iihousing iirights iiof iipersons iiwith iidisabilities?
A. iiAccommodations
B. iiConsiderations
C. iiModifications
D. iiRegulations ii- iiCorrect iiAnswers ii-C. iiModifications
Who iiis iiresponsible iifor iithe iiaccuracy iiof iidata iicollected iion iia iiresident iiapplication?
A. iiApplicant
B. iiFamily iiStatus
C. iiRental iihistory
D. iiEmployment iiStatus ii- iiCorrect iiAnswers ii-A. iiApplicant
Residential iiproperties iiare iipermitted iito iiuse iiwhich iiscreening iicriteria iito iidiscriminate
iilegally?
A. iiHandicap
B. iiFamily iiStatus
C. iiRental iiHistory
D. iiEmployment iistatus ii- iiCorrect iiAnswers ii-C. iiRental iiHistory
, Which iiterm iiBEST iidescribes iia iisituation iiin iiwhich iia iileasing iiprofessional iitakes
iiprospects iithrough iithe iicommunity iiin iia iipre-planned iior iipersonalized iimanner iito
iishow iioff iithe iioffice, iiamenities, iicommon iiareas, iiand/or iimodel iihomes?
A. iiTour iiroute
B. iiRelationship iiale
C. iiBranding iipromotion
D. iiExternal iiassessment ii- iiCorrect iiAnswers ii-A. iiTour iiroute
Which iitechnique iiis iiMOST iiappropriate iifor iilimiting iidistractions iiwhile iion iithe
iitelephone iiwith iia iiprospective iiresident?
A. iiUse iimulti-tasking iitechniques iithat iiallow iifor iiincreased iiperformance.
B. iiPosition iithe iidesk iichair iito iiface iithe iiwall iirather iithan iinearby iico-workers.
C. iiRequest iithat iithe iiprospective iiresident iicall iiback iiat iian iiappointed iitime.
D. iiProhibit iiother iiresidents iifrom iientering iithe iioffice iiby iilocking iithe iidoor. ii- iiCorrect
iiAnswers ii-B. iiPosition iithe iidesk iichair iito iiface iithe iiwall iirather iithan iinearby iico-
workers.
When iia iiresident iireports iian iiunpleasant iiincident iion iithe iicommunity's iiproperty, iiwhat
iiis iithe iiFIRST iiaction iithe iileasing iiprofessional iishould iitake?
A. iiExpress iiconcern iiand/or iisympathy iifor iithe iiresident.
B. iiInvestigate iithe iiincident iiand iithose iiinvolved.
C. iiAsk iithe iicommunity iimanager iito iiintervene.
D. iiExplain iito iithe iiresident iithat iihe/she iishould iistay iicalm. ii- iiCorrect iiAnswers ii-A.
iiExpress iiconcern iiand/or iisympathy iifor iithe iiresident.
Which iimethod iiis iiBEST iifor iimaintaining iian iieffective iiand iireliable iimaintenance
iiteam?
A. iiEstablish iihefty iiconsequences iifor iiinadequate iiwork.
B. iiProvide iifeedback iiand iirecognition iifor iiall iiwork iiperformed.
C. iiMaintain iirecords iiof iiservice iirequests iithat iiare iiclosed iisuccessfully.
D. iiDemonstrate iiexamples iiof iigoo iiand iibad iiservice iiperformance. ii- iiCorrect iiAnswers
ii-B. iiProvide iifeedback iiand iirecognition iifor iiall iiwork iiperformed.
Discrimination iidue iito iidisparate iiimpact iimeans iithat iia iipolicy iiof iiprocedure:
A. iiNegatively iieffects iipersons iiof iia iiparticular iiage iigroup.
B. iiHas iidifferent iiimpacts iion iipersons iiof iia iicertain iiprotected iiclass.
C. iiAdversely iiaffects iipersons iiwho iido iinot iihave iithe iicapacity iito iilegally iiabide
D. iiViolates iithe iirights iiof iipersons iias iigiven iiin iithe iiFair iiCredit iiReporting iiAct. ii-
iiCorrect iiAnswers ii-B. iiHas iidifferent iiimpacts iion iipersons iiof iia iicertain iiprotected
iiclass.
All iiof iithe iifollowing iiare iipart iiof iian iiapartment iicommunity's iicurb iiappeal iiEXCEPT
iithe:
A. iiWebsite
B. iiLeasing iicenter
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