Certified Parks and Recreation Professional (CPRP) Exam
Questions & Answers.
Benchmarking - Correct answer the process of comparing an organization's practices
and technologies with those of other companies
Rules - Correct answer Specific; direct participants and employees to act in a
prescribed manner
Policies - Correct answer broad and open to interpretation. Based on circumstances, set
direction.
Anti-discrimination is an example of a - Correct answer policy
Procedures - Correct answer Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: -
Correct answer Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) -
Correct answer 1. Participate in quality rec programs, 2. Enjoy attractive parks, 3.
Ensure that facilities are effective and safe
Evaluations - Correct answer explain the value of the expenditures of the services and
explain that services are meeting community needs
Needs assessment - Correct answer provides feedback on community attitudes,
opinions, and perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and
Recreation between these two things: - Correct answer Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are
examples of: - Correct answer Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation
Director" is an example of a: - Correct answer Policy
"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees
and submit application" is an example of a - Correct answer Procedure
Comprehensive Plan - Correct answer Identifies short and long-term priorities for P&R
department, includes agency's goals and policies, identification of deficiencies,
inventories, and developed standards for Parks
,Master Plan - Correct answer Subsets of comprehensive plan; focuses on physical
resources and development. Typically updated every 10 years. Driven by data.
Strategic Plan - Correct answer Development or revision of mission and vision; action
plan for achieving goals and objectives. Based on data analysis that provides insight to
trends in agency's internal & external environments
ADA act of 1992 requires... - Correct answer - that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the maximum
extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department
of Justice? - Correct answer 1. Access for those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations - Correct answer Based on the image/reputation of the agency,
prior experiences with the agency, marketing/promotional material related to the
agency, and word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) - Correct answer 1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? - Correct answer Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
Routine Maintenance - Correct answer Preserve or improve the appearance of a facility
or equipment. Less frequent than housekeeping activities, vary by season and user
preference. May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... - Correct answer Stripping/waxing floors,
painting walls, cleaning fixtures, adjusting doors
Work order - Correct answer a form memorandum requesting that specific maintenance
services be performed. Usually initiated by the PRP, on-site maintenance workers, or
facility users.
,Landscaping maintenance can...W - Correct answer enhance attractiveness, invite
users, channel traffic, contribute to safety, and disguise unattractive areas. Landscaping
should support, not dictate program efforts.
RFP (Request for Proposal) - Correct answer A document that is sent out to potential
vendors requesting them to provide a proposal on a product or service. Develop a
scope of the project, obtain bids, identify a contractor, supervise project to agency
standards.
Preventative Maintenance - Correct answer a program of regular inspections and care
to avert potential problems. Prolongs the life of equipment and improves organizational
efficiency by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? - Correct answer Credit
cards can carry over a balance, P-cards must be paid off at the end of the month.
Monthly use fees and interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? - Correct answer
Standard P.O.s are used for a one-time delivery of goods and/or services and are paid-
in-full once purchase is complete. Blanket P.O.s are used for small, continuous
purchases, and the agency is billed once per month (ex: maintenance staff would use
one at a hardware store).
Market - Correct answer the set of actual and potential buyers of a product or service
who have similar characteristics and are willing and able to spend money or exchange
other resources to obtain a product.
Marketing Mix (4 P's) - Correct answer Product, Price, Place, Promotion
Collaboration - Correct answer short-term relationship, lasts until a problem is solved
Alliance - Correct answer Requires a high level of commitment between organizations,
as well as the sharing of authority and decision making. Ex: Two neighboring park
depts. planning and implementing a combined Halloween event
Partnership - Correct answer strongest relationship between organizations. Formed
when two or more partners come together to create an entirely new entity.
Marketing Mix: Product - Correct answer Services and facilities offered to the public.
Product is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch
softball for teens, and Slow-pitch softball for adults
Marketing Mix: Price - Correct answer can have major impact on participation. Too high
of price may not be affordable for most people, too low creates a low perceived value.
, Marketing Mix: Place - Correct answer Distribution of products. Includes accessibility of
programs and the facilities where they are offered, including how close the place is to
where people live and work, atmosphere, geographic area, population density. Also
includes day of week, time, and format of program.
Marketing Mix: Promotion - Correct answer means of communicating the value of a
product. Done through the promotions mix.
Market Segmentation - Correct answer the process of subdividing a larger
heterogeneous market into small homogeneous markets that are more similar in the
media they are exposed to, their product wants, and how they will respond to the
marketing mix.
Four variables for market segmentation - Correct answer 1. Demographics (income,
age, race, sexual orientation),
2. Geography (travel time and proximity),
3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class),
4. Behaviors (skill level and product loyalty).
Target Marketing - Correct answer Markets the agency chooses to focus on for a
particular product (ex: story time = families with elementary-age children).
Theme - Correct answer the concept that drives a program's design and marketing
Job analysis - Correct answer provides a foundation for the job description.
What aspects of parks and recreation provide the most community-wide benefits? -
Correct answer Parks and natural areas, followed by facilities and programs
Individual benefits of parks - Correct answer experienced by those who directly
participate in an activity
Community benefits of parks - Correct answer betterment of the community at large, not
just those who participate in programs. Ex: Living near a park increases property values
What aspects of parks and recreation provide the most individual benefits? - Correct
answer Programs and facilities
Positioning - Correct answer the process of establishing and maintaining a positive
image of the agency in the minds of the community and elected officials.
What are the 7 approaches to educating the public about the benefits of Parks and
Recreation services? - Correct answer 1. Formulate a position statement
2. Listen to elected officials as they talk about the city and its problems
3. Find research/scientific evidence that supports what parks and recreation does
4. Select no more than 3 issues to help you demonstrate the value of P&R
