Module 1 Panda Express PIC Test Exam Questions and Answers.
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Module 1 Panda Express PIC
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Module 1 Panda Express PIC
Module 1 Panda Express PIC Test Exam Questions and Answers.Module 1 Panda Express PIC Test Exam Questions and Answers.Module 1 Panda Express PIC Test Exam Questions and Answers.
Module 1 Panda Express PIC Test Exam Questions
and Answers.
Our Mission - ANS to deliver exceptional Asian dining experiences by building an
organization where people are inspired to better their lives
Our Values - ANS PRG^3:
Proactive
Respect/win-win
Growth
Great Operations
Giving
Environment - ANS Create a safe and empowering conversational environment for
Team Panda to listen, appreciate, and challenge each other in bringing our 2020 Vision
alive and in action
2020 Vision - ANS be recognized as a world leader in people development to become
loved by our guests
The Panda Way - ANS Healthy Lifestyle
Continuous Learning
Developing Others
Acknowledging Others
What is the purpose of the Associate Handbook? - ANS to serve as a coaching and
learning tool for all associates when they have questions regarding any on the key
policies and topics of Panda.
What are the Associate Handbook's key policies and parts? - ANS ×Code of Conduct &
Ethics
×Policy against Harassment
×My V.O.I.C.E Matters
×Uniform
×Benefits
What are Modules? - ANS A form of visual learning in Panda
What is FAT-TOM - ANS what is needed for Bacteria to form?
F-Food
A-Low Acid
T-Time
T-Temperature
O-Oxygen
M-Moisture
, What are the ways to show guest love? - ANS ×Food (w/passion)
×Service (w/heart)
×Ambiance (w/pride)
What are the 3 types of sexual harassment? - ANS ×Physical
×Verbal
×Visual
Why is it important to understand and recognize sexual harassment in the store? - ANS
so we can stop and prevent it. We want to create a safe and comfortable environment
for our associates.
When are associates required to take mandatory meal and rest breaks? - ANS rest: for
every 4 hours of work and with a 3 1/2 to 6 hour day
Meal: for a day longer than 6 hours
What are the steps of Guest Service? - ANS ×Greeting
×offer sample
×suggestive sell
×drinks
×goodbye statement
What is the purpose of OSA? - ANS to determine satisfaction and experience of a
customer and to fix what we did wrong
What does OSA stand for? - ANS Operational Service Audit
What does GEM stand for? - ANS Guest Experience Measure
What are the Cash Handling Policy steps? - ANS ×Ring up correctly
×donations
×count back change
×receipt
How can the OSAT report be used to impact guest service? - ANS ×if we get a perfect
score, we can use that as an example of perfect guest service and keep doing exactly
that
×if we get a bad score, it is our job to fix what we did wrong
Which dishes are WOKSMART? - ANS ×Kung Paso chicken
×Mushroom chicken
×string bean chicken breast
× (steak and shrimp)
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