APM
WM's Four Pillars - correct answer ✔People, Technology, Growth Engine,
Disposal Network
Talent Management 3-step Cycle - correct answer ✔(1) Goal Setting --> (2)
Check ins--> (3) Final Evaluation
Goal Setting (SMART) - correct answer ✔Specific
Measurable
Actionable
Relevant
Time-bound
Purpose of Talent Management - correct answer ✔Driving job satisfaction
and retaining and developing highly skilled superior workforce
Average number of goals employees create - correct answer ✔3-5
performance and development goals
Kronos - correct answer ✔Hourly employees time off & time worked tracker.
Managers must approve weekly time card in order for hourly employees to be
paid.
Deadline for approving/entering employee time cards - correct answer ✔4pm
central time
, GHS - correct answer ✔Global harmonized system of classification and
labeling of chemicals
OSHA - correct answer ✔Occupational Safety and Health Administration
ISO 9001 - correct answer ✔Defines goals, standard practices, delivery of
high quality services to customers (QMS: Quality Management System)
ISO 14001 - correct answer ✔Improve operations and minimize
environmental impacts (EMS: Environmental Management System)
ISO - correct answer ✔Gives state of the art specifications for products,
services, and good practices.
Management system:
- EMS/QMS
- developing & documenting procedures
- training
- auditing
- record keeping
-corrective action
- continual improvement
Goals: Customer satisfaction- Maintain Customer Engagement score at
______ and maintain Customer participation goal at ________. - correct
answer ✔60%, 50%
Audit - correct answer ✔Independent examination of records data,
statements, records, operations, and performance
WM's Four Pillars - correct answer ✔People, Technology, Growth Engine,
Disposal Network
Talent Management 3-step Cycle - correct answer ✔(1) Goal Setting --> (2)
Check ins--> (3) Final Evaluation
Goal Setting (SMART) - correct answer ✔Specific
Measurable
Actionable
Relevant
Time-bound
Purpose of Talent Management - correct answer ✔Driving job satisfaction
and retaining and developing highly skilled superior workforce
Average number of goals employees create - correct answer ✔3-5
performance and development goals
Kronos - correct answer ✔Hourly employees time off & time worked tracker.
Managers must approve weekly time card in order for hourly employees to be
paid.
Deadline for approving/entering employee time cards - correct answer ✔4pm
central time
, GHS - correct answer ✔Global harmonized system of classification and
labeling of chemicals
OSHA - correct answer ✔Occupational Safety and Health Administration
ISO 9001 - correct answer ✔Defines goals, standard practices, delivery of
high quality services to customers (QMS: Quality Management System)
ISO 14001 - correct answer ✔Improve operations and minimize
environmental impacts (EMS: Environmental Management System)
ISO - correct answer ✔Gives state of the art specifications for products,
services, and good practices.
Management system:
- EMS/QMS
- developing & documenting procedures
- training
- auditing
- record keeping
-corrective action
- continual improvement
Goals: Customer satisfaction- Maintain Customer Engagement score at
______ and maintain Customer participation goal at ________. - correct
answer ✔60%, 50%
Audit - correct answer ✔Independent examination of records data,
statements, records, operations, and performance
