Introduction (APM)
APM is...
- Part of SNOW's ITBM suite.
- Allows you to gain a comprehensive understanding of the business
applications in your organization => identify redundancies + decrease
budgetary costs.
- Provides different viewpoints on how to look at business applications by
aligning to business, technologies consumed and information used.
By consolidating business applications within the same business function...
You can identify which applications to modernize or upgrade.
APM helps you decide whether to (based on business need tied to an
organizational goal):
- invest
- sustain
- replace
APM: The Big Picture
{How APM fits into the SNOW applications for managing IT}
Discovery (APM: The Big Picture)
- Base SNOW application to gather information on infrastructure and software.
, - Crawls through network and services => identifies hardware and software
CIs + adds them to CMDB.
- Basic, horizontal picture of infrastructure.
- Identifies basic hardware/software dependencies but NOT the relationships
between them or the business application they support.
Service Mapping (APM: The Big Picture)
^Completes Discovery picture using top-down approach.
- Starts usually at a user entry point (ex. URL) => then identifies all the
hardware/software CIs and other dependencies that support that service.
**These dependencies help identify risks to services from failure of supporting
CIs (ex. network load balancers, clusters, servers, software).
APM OVERALL: uses^ to understand applications and to identify application
services and underlying technologies they use.
Software Asset Management (APM: The Big Picture)
Uses same CIs from Discovery to build a normalized inventory of:
- software models
- details about general available and end of support
- license allocations
- usage across the company
Note: provides lifecycles for a growing group of vendors.
APM is...
- Part of SNOW's ITBM suite.
- Allows you to gain a comprehensive understanding of the business
applications in your organization => identify redundancies + decrease
budgetary costs.
- Provides different viewpoints on how to look at business applications by
aligning to business, technologies consumed and information used.
By consolidating business applications within the same business function...
You can identify which applications to modernize or upgrade.
APM helps you decide whether to (based on business need tied to an
organizational goal):
- invest
- sustain
- replace
APM: The Big Picture
{How APM fits into the SNOW applications for managing IT}
Discovery (APM: The Big Picture)
- Base SNOW application to gather information on infrastructure and software.
, - Crawls through network and services => identifies hardware and software
CIs + adds them to CMDB.
- Basic, horizontal picture of infrastructure.
- Identifies basic hardware/software dependencies but NOT the relationships
between them or the business application they support.
Service Mapping (APM: The Big Picture)
^Completes Discovery picture using top-down approach.
- Starts usually at a user entry point (ex. URL) => then identifies all the
hardware/software CIs and other dependencies that support that service.
**These dependencies help identify risks to services from failure of supporting
CIs (ex. network load balancers, clusters, servers, software).
APM OVERALL: uses^ to understand applications and to identify application
services and underlying technologies they use.
Software Asset Management (APM: The Big Picture)
Uses same CIs from Discovery to build a normalized inventory of:
- software models
- details about general available and end of support
- license allocations
- usage across the company
Note: provides lifecycles for a growing group of vendors.
