Definition 1 of 76
formula to calculate human capital ROI=
(Total Revenue - {Operating costs minus - Compensation Costs}) divided/ by compensation costs
Revenue
minus
remainder from ops cost and comp cost
figure remaining from revenue minus the ops and comp costs
divided by comp sot
Which of the following is a metric of HR program effectiveness?
mark a) Employee engagement survey results.
mark b) Number of open positions in a business unit.
mark c) Average cost per hire.
mark d) Number of positions filled per month.
Which of the following is a legal labour practice?
Which of the following represents the correlation between training and productivity
Which formula estimates an organization's human capital return on investment?
,Term 2 of 76
What type of evaluation should an organization use to assess whether its management
development program increased its managers' performance?
mark a) Performance evaluations
mark b) Experimental design evaluations
mark c) Time series design evaluations
mark d) Formative evaluations
Construct validity refers to whether a scale or test measures the construct adequately. An
example is a measurement of the human brain, such as intelligence, level of emotion,
proficiency or ability. ... An example could be a doctor testing the effectiveness of
painkillers on chronic back sufferers.
ensure the recruitment and selection tests have the right credibility and measures in place
to be valid
Refreshments, meals are direct costs of a training program as number of attendees will
affect amount of meals orders which will increase cost of training program in total for the
day
a key metric that offers insight to stake holders would be employee engagement survey
results ----------
show and indicates how the business performs in terms
of business culture
training
retention
programs
comp
benefits
mentoring
this will help leaders decide where to invest time and effort for employees based on
highest areas of improvement and feedback from engagement survey
experimental evaluation involves examining the impact of an intervention by taking
measurements before and after it is implemented. trying different forms of measurement
with management and seeing which results in the greatest measure and improvement in
manager performance
,Term 3 of 76
The statement "every incident is a result of a series of events" demonstrates which analysis model?
mark a) Domino theory
mark b) Critical path analysis
mark c) Bowtie analysis
mark d) Swiss cheese model
when a role is expanded for more decision making, and responsibility - this makes the job
richer and includes more work - known as job enrichment
If an employee has experienced a permanent disability the employer must:
Provide supported return to work duties
The model which demonstrations every incident is a series of events would be the Domino
Theory
any electrical wire fires and cable fires would be considered a Class C item
, Definition 4 of 76
ceast and desist action can be used by union or employer forbading strike action or employee
walk out in an unlawful strike, lockout cases
The Board may also issue a "cease and desist" order:
requiring the union to revoke its authorization for the strike and to notify the employees;
enjoining employees from participating in the strike;
requiring the employees to perform their duties;
requiring the union to give notice of the order to its members.
The Board may also make a declaration that the employer has declared or is about to declare or
cause a lockout. The Board may also issue a "cease and desist" order:
forbidding the employer to declare or cause the lockout;
requiring the employer to discontinue the lockout and permit the employees to return to work;
requiring the employer to give notice of the order to its employees;
compensating employees for remuneration lost during the unlawful lockout.
Which of the following is true of labour boards?
mark a) They oversee the collective bargaining process.
mark b) They hear claims of illegal strikes and lockouts.
mark c) They enforce employment standards.
mark d) They refer unfair labour practices to the Ministry of Labour.
Which of the following can be initiated by either the union or the employer during the
negotiation of a collective agreement?
mark a) Work to rule
mark b) Strike
mark c) Lock out
mark d) Cease and desist action
Which of the following is true of conciliation?
mark a) It results in an enforceable resolution.
mark b) It is a form of arbitration.
mark c) It is a non-binding voluntary process.
mark d) It is required before a Step 4 grievance can be settled.
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