WGU D351 v2 All topics study guide
Exam Questions With Solved Solutions.
What role does the planning function of human resource management play within organizations? -
Answer The planning function of human resource management involves two major activities: strategic
planning, and short- and medium-range planning. Such strategic objectives may include increasing
market share, revenue growth, product or service diversity, and profit margins, as well as planning for
financial obligations and other eventualities.
What role does the staffing function of human resource management play within organizations? -
Answer recruiting job applicants (also known as candidates), and then selecting the most appropriate
applicants for the available jobs.
What are the types of employee compensation? - Answer direct and indirect compensation
What is the role of performance appraisals? - Answer A performance appraisal (also known as a
performance review, performance evaluation, or career development discussion) is a method by which
an employee's job performance is evaluated.
How does HRM enhance human potential? - Answer HRM field has seen a substantial interest in both
formal and informal training and development.
HRM's work on improving the workplace environment focuses on what two environments? - Answer
implementing productivity improvement programs as well as improving health and safety at work
What must management be aware of in order to maintain effective work relationships? - Answer After
an organization has hired the employees it needs, it must foster a positive workplace environment. In
addition to compensation and a healthy and safe environment, firms must provide conditions that will
make it attractive for employees to stay.
What impact has globalization had on HR practices? - Answer organizations become more global, it is
essential that organizations develop and implement HRM policies with international applicability, also
making them relevant to employees from diverse cultures and backgrounds
,What are the four implicit HR objectives? - Answer improve productivity, improve quality of work
life,ensure legal compliance, and foster ethical behavior.
How can HR managers make a significant contribution toward productivity improvements? - Answer
work organization and design
How do organizations improve the quality of work life? How have employees' attitudes regarding
involvement with their work shifted? - Answer most employees today desire more autonomy and a
chance to make a greater contribution to the organization. employees today prefer a greater level of
involvement with their work
Why is it important that HR mangers and personnel be familiar with the laws and regulations? - Answer
laws impact nearly all functions and activities with which HRM is involved, HR managers and personnel
must be familiar with regulations affecting hiring and pay decisions, promotion activities, health and
safety considerations, and labor relations.
Define the term "moral philosophy." - Answer refers to the principles, rules, and values that individuals
use in deciding what is right or wrong.
How can HR professionals create a culture where ethical behavior is encouraged? - Answer "creating a
positive work environment, hiring ethical individuals, providing ethical training, labeling and modeling
ethical behavior, creating a well-defined code of ethics, establishing an open-door policy, and providing
an employee assistance program (EAP)."
Define the term "business ethics." - Answer the values and principles that are used to evaluate
whether the collective behavior of members of an organization is appropriate
What are the six major trends have been identified as influencing the work environment? - Answer
increased competition, the costs and benefits associated with HR utilization, productivity changes
(resulting from changes in technology, capital investment, the 2008-2014 recession, capital utilization,
outsourcing, and government policies), the increasing pace and complexity of social, cultural, legal,
demographic, and educational changes, the symptoms of dysfunction in the workplace, and societal
trends of the 21st century
, Internal Environment: Define "culture" and identify who shapes an organization's culture. - Answer
represents the organization's value system. Top management shapes a companies culture
Internal Environment: Define technology. - Answer generally refers to the equipment and knowledge
used to produce goods and services, and the definition of technology may vary greatly by industry
Internal Environment: How does technology influence an organization's structure? - Answer with
technology and computers, close supervision of employees is unnecessary. Furthermore, technology
allows work to be performed during non-traditional hours, away from physical manufacturing plants and
offices. With technology we can see a reduction in the work force.
Internal Environment: Organizational size is an important factor in determining ________________. -
Answer HR activities
External Environment: How does the economy influence HR activities? - Answer A strong economy
tends to decrease unemployment, increase wages, make recruitment more competitive, and increase
the desirability of training. On the other hand, a weak economy tends to increase unemployment,
diminish wage demands, make recruitment less competitive, and reduce the need for training and
development of current employees.
External Environment: How does international competition influence HR activities? - Answer
Corporations forced to be more competitive, HR policies and practices change significantly
Define the term "SWOT". - Answer SWOT is an acronym that stands for strengths, weaknesses,
opportunities, and threats.
What is the purpose of a SWOT analysis? - Answer Used to establish a level of understanding needed
for a successful plan
What are the six HR competencies? - Answer provide transformational leadership, collaborate and
resolve strategic challenges within the firm, encourage real employee involvement, empower and
facilitate learning as well as change and decision-making, design process and performance systems,
maintain a global business perspective
