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Quiz 4- Timeshare Questions and Complete Solutions Graded A+
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Quiz 4- Timeshare Questions and Complete Solutions Graded A+
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Quiz 4- TimeshareQuestions and Complete
Solutions Graded A+
In a right-to-use resort without an association, the developer retains control over property
management: - Answer: Indefinitely.
The law that prohibits discrimination in employment decisions concerning hiring, job assignments,
benefits, promotions, discharge against applicants, employees, and former employees based on physical
or mental disability is the: - Answer: Americans with Disabilities Act.
Which of the following is NOT considered an ancillary service at a timeshare resort - Answer: Billing and
collections
When bringing an individual into an organization, the human resource staff should determine if the
candidate's values are consistent with the organizations. The indoctrination of a new employee into an
organization should include: - Answer: An in-depth discussion of the organization's purpose, values, and
goals.
The human resource function includes: - Answer: Forecasting staffing needs
The training process typically progresses through the steps of: - Answer: Tell them, show them, check for
comprehension, observe them, have them do it again, and provide reinforcement.
If a consumer believed he or she was mistreated at a resort and wrote a letter to the editor about it,
from a public relations standpoint, the best way for the resort to handle a local reporter's follow-up
question would be to: - Answer: Briefly explain what's being done to be sure the problem doesn't occur
again and emphasize the resort's positive aspects.
, When deciding whether to use in-house staff or contract staff, which are the top three key
considerations for any property management entity? - Answer: Cost of services, quality control, and
profit opportunities.
At most resorts the main income source that supports the resort's operation is the: - Answer:
Maintenance fees.
The three main objectives of a public relations program are: - Answer: Improving the organization's
image, promoting the resort's name, and improving relations with the external public.
Because owners generally do not live close to the resort, the resort general manager, management
company, or HOA Board usually must do which of the following in order to ensure a quorum for a
proper owners' association meeting: - Answer: Solicit owners' proxies and tally the returns.
Once approved, special assessments are an obligation of each owner and must be paid in order for the
owner to continue using/accessing their timeshare. - Answer: True
Which of the following is not applicable to the timeshare resort manager's duties? - Answer: Real estate
licensing
An employment-at-will statement would include which of the following provisions? - Answer: All of
these provisions would be include in an employment-at-will statement.
One of the unique features that distinguishes the General Manager duties at a timeshare property from
a traditional resort hotel property is - Answer: Product ownership
Forecasting of human resource needs is critical for: - Answer: All of the answers are correct.
Which of the following is not a form of timeshare resort management? - Answer: Exchange Company
Management agreement
Part of a public relations campaign targeted to members of the resort's local community would include -
Answer: Contributing funds to the city's new art center and library.
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