Technicians should not decide they will be able to restore a damaged item until they
have __________ the item and communicated with the customer - ANSWER
pretest
The restoration company works for the property owner, who is the primary customer.
A secondary customer is the __________ __________ when the property owner is
an __________ - ANSWER insurance carrier, insured
Smoke and soot particles are visual by-products of __________ __________. -
ANSWER incomplete combustion
Heat, fuel, and oxygen are the key elements required for __________. - ANSWER
combustions
The particle size range of combustion smoke particles is _____, ______ microns. -
ANSWER .1 , 4
The general categories into which all smoke residues may be places are PAH
(Polycyclic Aromatic Hydrocarbons) and __________. - ANSWER soot
Both PAH and soot particles have been reported to be ___________ to humans. -
ANSWER carcinogenic
A very difficult smoke odor for technicians to overcome is the __________
__________ odor, also called "psychological" odor. - ANSWER heightened
awareness
To remove high levels of protein odor from surfaces, ______ __________ is usually
required for cleaning protein residues. - ANSWER wet cleaning
When burned, this material will provide a thick, heavy black smeary residue. -
ANSWER Synthetic
Factors to consider in determining the degree of smoke contamination throughout a
structure are the air _______ and ________ generated during combustion. -
ANSWER pressure, temperature
The severity of soot contamination increases with a ________ of oxygen and
decreases when a _________ _______ of oxygen is present during the fire. -
ANSWER lack, greater quantity
Some materials and surfaces naturally adsorb more odors than others. The odor
control industry refers to them as "__________ _______" - ANSWER Natural wicks
During a fire, smoke can carry vaporized oils, which eventually settle to leave an
_______ ______ on surfaces, which is difficult to remove. - ANSWER oily film
, Lighter plastic surfaces subjected to higher temperatures and soot have protentional
to _________ irreversibly. - ANSWER yellow
From a common sense perspective, safety on the job site is the responsibility of
_______________. - ANSWER everyone
Safety regulations require companies to prepare a hazardous chemical program,
issue appropriate safety ___________ to employees, and provide them with safety
_________. - ANSWER equipment, training
Restorers may obtain the most accurate information about potential chemical safety
from: ___________ sheets, labels, and ___________. - ANSWER safety data ,
equipment
All restoration chemicals must be kept in properly __________ containers and
secured on the job site. - ANSWER labeled
Advise the chemically- sensitive customers to not be ______ the affected areas
while work is being performed and ask for their _____ consent of product use. -
ANSWER in, informed
When working for a customer who is chemically _________, there may be need for
special air scrubbing, cleaning agents and deodorizing agents. - ANSWER
sensitive
When working in areas containing loose soot residue, it is highly recommended that
restorers use appropriate _____ air scrubbers and don ______. - ANSWER HEPA,
PPE
___________ and ________ are two commonly found invisible safety hazards to be
aware of within older structures. - ANSWER Lead, Asbestos
________ is a heavy metal that was commonly incorporated into paint formulations. -
ANSWER Lead
___________ was used in various building materials (siding, roofing, flooring,
adhesives) as an insulating and fire-retarding material. - ANSWER Asbestos
Toxic materials such as lead and asbestos are most likely to be released from
painted surfaces into the air during sanding and _____________. - ANSWER
Demolition
The most important PPE to wear when working in environment where toxic particles
may exist is a _______ respirator. Engineering controls should also be utilized. -
ANSWER HEPA
If restoration contractors believe a material contains ______ or _____, they should
suspend removal and follow local regulations, which typically includes professional
testing. - ANSWER lead, asbestos
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