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DCJS Test 2024 QUESTIONS & ANSWERS.
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DCJS Test 2024 QUESTIONS & ANSWERS.
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DCJS Test 2024 QUESTIONS &ANSWERS
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, The first "unofficial" dispatchers - answers:Telephone operators w/o resources to give
emergency help
The role of dispatchers with - answers:New training standards and enhanced
technology
The FCC identifies and regulates three main components of emergency
communications - answers:1. 911 call processing
2. Delivery through PSAP's
3. Call dispatching via video
Minimum training standards for dispatchers in VA are established by who? -
answers:DCJS (Department of Criminal Justice Services)
Dispatchers are responsible for what when processing and dispatching calls -
answers:1. Citizen and bystander safety
2. Field personnel and responder safety
3. Remaining call and in control
What are typical components of an emergency communications center - answers:1.
Phone
2. Radio
3. CAD (computer aided dispatch)
Enhanced 911 technology provides PSAP's with what info on landline calls -
answers:Callers phone number and address
What is telematics and give example - answers:-Any device that merges
telecommunications and informatics, suck as GPs
-example: OnStar
Do cell and VOIP calls provide an excavation caller location? - answers:NO and the info
provided should be verified by operator
What are the various means of contacting 911? - answers:Landlines
Cellular
Text
TDD/TTY
VOIP
What is a critical component of effective dispatcher communication skills? -
answers:Use calm and controlled voice on phone and radio
How should your speech be when interacting with customers - answers:Clear and
distinct speech
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