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BUSA Final Exam Prep with correct answers
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BUSA Final Exam Prep with correctanswers
Control |- |correct |answers✔✔A |process |of |setting |standards |to |achieve
|organizational |goals, |comparing |actual |performance |to |the |standards, |and
|taking |corrective |action |to |restore |performance |to |those |standards. |Control |is
|not |telling |people |what |to |do; |it |is |working |out, |with |the |people |in |the |firm,
|what |the |company |goals |should |be.
How |is |control |achieved? |- |correct |answers✔✔When |behaviour |and |work
|procedures |follow |standards |and |company |goals |are |accomplished.
Control |process |- |correct |answers✔✔Establishing |clear |standards |of
|performance, |comparing |performance |to |standards, |and |taking |corrective
|action.
Control |has |3 |methods |- |correct |answers✔✔Feedback
Concurrent
Feedforward
Establishing |standards |- |correct |answers✔✔A |basic |of |comparison |for
|measuring |the |extent |to |which |organizational |performance |is |satisfactory |or
|unsatisfactory.
How |are |standards |determined? |- |correct |answers✔✔Benchmarking
Benchmarking |- |correct |answers✔✔Process |of |determining |how |well |other
|companies |are |performing |business |functions |or |tasks.
Determining |their |standards
,Such |as |cycle |time, |quality, |and |price
Identify |companies
Collect |data |to |determine |other |companies' |performance |standards
Comparing |Performance |to |Standards |- |correct |answers✔✔Quality |of
|comparison |depends |on |measurement |and |information |systems |a |company
|uses |to |keep |track |of |performance. |Better |the |system, |easier |it |is |for
|companies |to |track |their |progress |and |identify |problems |that |need |to |be
|fixed.
One |way |to |verify |standards |are |being |met |is |to |use |mystery |shoppers-
individuals |who |visit |stores |pretending |to |be |customers |but |are |really |there |to
|determine |whether |employees |provide |helpful |customer |service.
Taking |Corrective |Action |- |correct |answers✔✔Identify |performance |deviations,
|analyze |those |deviations |and |then |develop |and |implement |programs |to
|correct |them.
Such |as |beta |versions |of |software |programs |used |to |monitor |deviations |from
|standard. |SQM |(Software |Quality |Metrics) |is |another |software.
Dynamic, |Cybernetic |Process |- |correct |answers✔✔Constant |attention |is |what
|makes |control |a |cybernetic |process.
Cybernetic-one |who |steers |or |keeps |on |course
Constant |attention |to |feedback |loop |is |necessary |to |keep |company's |activities
|on |course.
Feedback, |Concurrent, |and |Feedforward |Control |- |correct |answers✔✔3 |basic
|control |methods.
Feedback |control |- |correct |answers✔✔Mechanism |for |gathering |information
|about |performance |deficiencies |after |they |occur. |
Information |is |used |to |correct |performance |deficiencies |or |prevent |future
|deficiencies.
, Feedback |improves |individual |and |organizational |performance.
Concurrent |control |- |correct |answers✔✔Addresses |problems |inherent |in
|feedback |control |by |gathering |information |about |performance |deficiencies |as
|they |occur. |
Improvement |over |feedback |because |it |attempts |to |eliminate |or |shorten |the
|delay |between |performance |and |feedback |about |the |performance.
Feedforward |control |- |correct |answers✔✔A |mechanism |for |gathering
|information |about |performance |deficiencies |before |they |occur. |
Contrast |to |feedback |and |concurrent |control, |feedforward |control |provides
|information |about |performance |deficiencies |by |monitoring |inputs, |not
|outputs.
Seeks |to |prevent |or |minimize |performance |deficiencies |before |they |happen
Control |loss |- |correct |answers✔✔Occurs |when |behaviour |and |work
|procedures |do |not |conform |to |standards.
Maintaining |control |is |important |because |- |correct |answers✔✔loss |of |control
|prevents |organizations |from |achieving |their |goals.
Regulation |costs |- |correct |answers✔✔Assessed |when |managers |need |to
|determine |whether |control |is |worthwhile.
Costs |associated |with |implementing |or |maintaining |control
If |control |process |costs |more |than |organization |gains |from |benefits, |not
|worthwhile.
Cybernetic |feasibility |- |correct |answers✔✔Extent |to |which |it |is |possible |to
|implement |each |of |the |three |steps |in |control |process.
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