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TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chap
ters 1
- 17
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Answers,are,at,the,end,of,each,Chapter
Chapter,1
MULTIPLE,CHOICE. Choose,the,one,alternative,that,best,completes,the,statement,or,answers,the,question.
1) Human,resources,management,refers,to:
A) the,management,of,people,in,organizations.
B) concepts,and,techniques,for,organizing,work,activities.
C) all,managerial,activities.
D) concepts,and,techniques,used,in,leading,people,at,work.
E) management,techniques,for,controlling,people,at,work.
2) The,knowledge,,education,,training,,skills,,and,expertise,of,a,firm's,workers,is,known,as:
A) physical,capital.
B) management's,philosophy.
C) human,capital.
D) production,capital.
E) cultural,diversity.
3) Human,resources,practices,that,support,strategy,include:
A) performance,management.
B) production,scheduling.
C) policies,and,procedures.
D) staffing,practices.
E) rewards,practices.
4) A,company,utilizes,a,system,to,measure,the,impact,of,Human,Resources,which,balances,measures,relating,to,fi
nancial,results,,customers,,internal,business,processes,and,human,capital,management.,This,system,is,knows,as,the:
A) HRIS.
B) balanced,strategy.
C) Human,Capital,Index.
D) balanced,scorecard.
E) none,of,the,above.
5) You,have,been,tasked,with,building,employee,engagement,at,the,firm,you,work,for.,Strategic,human,reso
urces,initiatives,you,would,consider,implementing,include:
A) employee,recognition,programs,and,management,development,programs.
B) diversity,programs.
C) employee,recognition,programs.
D) employee,relations,activity.
E) job,design,indicators.
6) HR,department,staff,members,are,traditionally,involved,in,key,operational,responsibilities.,Which,of,the,foll
owing,is,an,operational,responsibility?
A) setting,goals,and,objectives
B) collecting,metrics
C) analyzing,metrics
D) interpreting,human,right,laws
E) interpreting,health,and,safety,legislation
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7) Being,completely,familiar,with,employment,legislation,,HR,policies,and,procedures,,collective,agreements,,
and,the,outcome,of,recent,arbitration,hearings,and,court,decisions,is,most,closely,related,with,which,of,the,following,
HR,activities?
A) serving,as,a,consultant
B) formulating,policies,and,procedures
C) offering,advice
D) providing,services
E) serving,as,a,change,agent
8) The,practice,of,contracting,with,outside,vendors,to,handle,specified,functions,on,a,permanent,basis,is,kno
wn,as
A) hiring,temporary,employees.
B) payroll,and,benefits,administration.
C) contract,administration.
D) outsourcing.
E) labour-management,relations.
9) The,company's,plan,for,how,it,will,balance,its,internal,strengths,and,weaknesses,with,external,opp
ortunities,and,threats,in,order,to,maintain,competitive,advantage,is,known,as
A) HR,strategy.
B) strategy.
C) environmental,scanning.
D) policies,and,procedures.
E) none,of,the,above.
10) Rita,is,the,HR,Director,of,a,manufacturing,company.,She,recently,undertook,research,to,identify,competitor,
compensation,and,incentive,plans,,information,about,pending,legislative,changes,and,availability,of,talent,in,the,lab
our,market,for,the,upcoming,strategic,planning,meeting.,Rita,was,conducting:
A) environmental,scanning.
B) an,employee,engagement,survey.
C) an,external,market,survey.
D) an,envrionmental,study.
E) an,external,opportunities/threats,study.
11) The,HR,manager,of,Smith,&,Yu,company,was,heavily,involved,in,a,downsizing,exercise,of,the,company's,sales,
force,due,to,an,economic,downturn.,He,was,also,involved,in,arranging,for,outplacement,services,and,employee,retentio
n,programs,as,well,as,restructuring,of,the,business,following,the,downsizing.,This,is,an,example,of,HR's,role,in:
A) formulating,strategy.
B) operational,activities.
C) environmental,scanning.
D) environmental,scanning,and,executing,strategy.
E) executing,strategy.
12) The,core,values,,beliefs,,and,assumptions,that,are,widely,shared,by,members,of,an,organization,are,known,as:
A) organizational,climate.
B) the,strategic,plan.
C) the,mission,statement.
D) organizational,culture.
E) the,pervading,atmosphere.
