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DCJS TEST QUESTIONS AND ANSWERS 100% CORRECT | LATEST UPDATE
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DCJS TEST QUESTIONS AND ANSWERS 100% CORRECT | LATEST UPDATE
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DCJS TEST QUESTIONS AND ANSWERS 100%CORRECT | LATEST UPDATE 2024-2025
The first "unofficial" dispatchers - ANSWER Telephone operators w/o resources
to give emergency help
The role of dispatchers with - ANSWER New training standards and enhanced
technology
The FCC identifies and regulates three main components of emergency
communications - ANSWER 1. 911 call processing
2. Delivery through PSAP's
3. Call dispatching via video
Minimum training standards for dispatchers in VA are established by who? -
ANSWER DCJS (Department of Criminal Justice Services)
Dispatchers are responsible for what when processing and dispatching calls -
ANSWER 1. Citizen and bystander safety
2. Field personnel and responder safety
3. Remaining call and in control
What are typical components of an emergency communications center -
ANSWER 1. Phone
2. Radio
3. CAD (computer aided dispatch)
, Enhanced 911 technology provides PSAP's with what info on landline calls -
ANSWER Callers phone number and address
What is telematics and give example - ANSWER -Any device that merges
telecommunications and informatics, suck as GPs
-example: OnStar
Do cell and VOIP calls provide an excavation caller location? - ANSWER NO and
the info provided should be verified by operator
What are the various means of contacting 911? - ANSWER Landlines
Cellular
Text
TDD/TTY
VOIP
What is a critical component of effective dispatcher communication skills? -
ANSWER Use calm and controlled voice on phone and radio
How should your speech be when interacting with customers - ANSWER Clear
and distinct speech
Active listening requires what? - ANSWER -full concentration
-understanding
-responding
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