BLEA Crisis 810 UPDATED Actual Exam Questions and CORRECT Answers
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BLEA Crisis 810
Institution
BLEA Crisis 810
BLEA Crisis 810 UPDATED Actual Exam
Questions and CORRECT Answers
Active Listening Definition: - CORRECT ANSWER- A way of listening that focuses
entirely on what the other person is saying, and confirms understanding of both the content of
the message and feelings underlying the message to e...
BLEA Crisis 810 UPDATED Actual Exam
Questions and CORRECT Answers
Active Listening Definition: - CORRECT ANSWER✔✔- A way of listening that focuses
entirely on what the other person is saying, and confirms understanding of both the content of
the message and feelings underlying the message to ensure that understanding is accurate.
Tactical Communications: - CORRECT ANSWER✔✔- A planned method of talking to
people. A technique for gaining voluntary compliance from difficult people using
professional language
Effective Communications: - CORRECT ANSWER✔✔- The ability to select the appropriate
means of communication often under surprising or stressful situations
Messages have two parts to them: - CORRECT ANSWER✔✔- The words themselves, The
signals we send, along with the words to tell people how they should interpret the words
Strip Phrases: - CORRECT ANSWER✔✔- Short and simple calm answers that deflect
verbal attacks
Crisis: - CORRECT ANSWER✔✔- An emotionally significant event that causes stress,
overwhelms someone's usual problem-solving skills, and results in chaos
Four C's of Crisis: - CORRECT ANSWER✔✔- Control, Communicate, Coordinate, Contain
Reactions in a crisis (2): - CORRECT ANSWER✔✔- Heightened emotions, Lowered
reasoning
The main ingredient for a crisis (Has three sources): - CORRECT ANSWER✔✔-
Environmental, Psycho-social, Personality
, The Four Types of Stress: - CORRECT ANSWER✔✔- Acute, Chronic, Accumulative,
Delayed
Acute: - CORRECT ANSWER✔✔- Immediate: happening right now, Gun in face
Chronic: - CORRECT ANSWER✔✔- The same thing happening over and over
(Same suspect, the same household)
Accumulative: - CORRECT ANSWER✔✔- The piling up of multiple stresses together,
Bills,
work stress,
family life
Delayed: - CORRECT ANSWER✔✔- Not happening in the present moment:
you complete the task and the stress hits afterward
PTSD
Immediate Impacts of Stress on the Brain: - CORRECT ANSWER✔✔- Less logical/rational
thinking,
Loss of concentration,
Dissociation,
Memory blocks (can be 24-48 hours),
In a major event, it can last up to 72 hours,
Body responses
Immediate Impacts of Stress on the Body: - CORRECT ANSWER✔✔- Adrenaline dump,
Higher heart rate,
Higher blood pressure,
Faster breathing,
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