Comm 1000 Final Exam
Interpersonal Conflict - correct answer ✔Conflict with another person
Intrapersonal Conflict - correct answer ✔Conflict with one's self
Intragroup Conflict - correct answer ✔Conflict within a group
Intergroup Conflict - correct answer ✔Conflict between groups
Cascade model of rational conflict - correct answer ✔John Gottman's model
that explains how conflict escalates in a cascade of negativity that, if left
unchecked, will lead to relationship dissolution
Reasons for Conflict - correct answer ✔Persuasion
Regulating Relationships
Catharsis (Release)
Clarifying Issues
BATNA - correct answer ✔Best Alternative To Negotiated Agreement
SIX STEP NEGOTIATION PROCESS - correct answer ✔1. Analyzing the
negotiating situation
2. Planning for the negotiation
3. Organizing
4. Gaining and maintaining control
5. Closing the negotiation
,6. Improving
Persuasion - correct answer ✔one or more persons reinforcing, modifying, or
extinguishing beliefs, attitudes intentions, motivations, and or behaviors
Balance Theory - correct answer ✔Three cognitive element may be
balanced or imbalanced. (Friend A and B may or may not like friend C)
Cognitive Dissonance - correct answer ✔Instances in which your thoughts
and actions do not match one another. As a result, beliefs or actions are
altered to achieve balance.
Elaboration Likelihood Model - correct answer ✔the method used to present
a persuasive message is in two categories. Central (factual) and peripheral
(emotional based). Look at slide for diagram.
Reciprocity - correct answer ✔Doing something for someone with the
assumption that they will later owe you an equal in return. ( not always the
case).
The consistency principle - correct answer ✔we like to appear like we make
the same decisions over and over again. (My dad drove a chevy, I drive and
chevy and always will)
Foot in the door principle - correct answer ✔a compliance tactic that involves
getting a person to agree to a large request by first setting them up by having
that person agree to a modest request.
, Ex. (person asks you to place a small sign in your lawn then returns and asks
you to place a larger one in its place. The agreement to the first sign makes
the person more likely to accept the big one)
Lowballing - correct answer ✔Making a small request to acquire commitment
from someone then changing the terms afterwards. (Fees added onto a car
price)
Credibility - correct answer ✔Characteristics of the persuader which makes
them more convincing.
1.Trustworthiness
2.Expertise
3.Goodwill
How to improve credibility - correct answer ✔1.Adapt style to your audience.
2.Emphasize similarity. Create empathy
3.If you have low credibility, emphasize receiver involvement.
4.Have a credible source introduce/endorse you.
Group - correct answer ✔3 or more people who form a single unit.
Optimal group size - correct answer ✔5-7 people (Odd is best for breaking a
tie)
Interpersonal Conflict - correct answer ✔Conflict with another person
Intrapersonal Conflict - correct answer ✔Conflict with one's self
Intragroup Conflict - correct answer ✔Conflict within a group
Intergroup Conflict - correct answer ✔Conflict between groups
Cascade model of rational conflict - correct answer ✔John Gottman's model
that explains how conflict escalates in a cascade of negativity that, if left
unchecked, will lead to relationship dissolution
Reasons for Conflict - correct answer ✔Persuasion
Regulating Relationships
Catharsis (Release)
Clarifying Issues
BATNA - correct answer ✔Best Alternative To Negotiated Agreement
SIX STEP NEGOTIATION PROCESS - correct answer ✔1. Analyzing the
negotiating situation
2. Planning for the negotiation
3. Organizing
4. Gaining and maintaining control
5. Closing the negotiation
,6. Improving
Persuasion - correct answer ✔one or more persons reinforcing, modifying, or
extinguishing beliefs, attitudes intentions, motivations, and or behaviors
Balance Theory - correct answer ✔Three cognitive element may be
balanced or imbalanced. (Friend A and B may or may not like friend C)
Cognitive Dissonance - correct answer ✔Instances in which your thoughts
and actions do not match one another. As a result, beliefs or actions are
altered to achieve balance.
Elaboration Likelihood Model - correct answer ✔the method used to present
a persuasive message is in two categories. Central (factual) and peripheral
(emotional based). Look at slide for diagram.
Reciprocity - correct answer ✔Doing something for someone with the
assumption that they will later owe you an equal in return. ( not always the
case).
The consistency principle - correct answer ✔we like to appear like we make
the same decisions over and over again. (My dad drove a chevy, I drive and
chevy and always will)
Foot in the door principle - correct answer ✔a compliance tactic that involves
getting a person to agree to a large request by first setting them up by having
that person agree to a modest request.
, Ex. (person asks you to place a small sign in your lawn then returns and asks
you to place a larger one in its place. The agreement to the first sign makes
the person more likely to accept the big one)
Lowballing - correct answer ✔Making a small request to acquire commitment
from someone then changing the terms afterwards. (Fees added onto a car
price)
Credibility - correct answer ✔Characteristics of the persuader which makes
them more convincing.
1.Trustworthiness
2.Expertise
3.Goodwill
How to improve credibility - correct answer ✔1.Adapt style to your audience.
2.Emphasize similarity. Create empathy
3.If you have low credibility, emphasize receiver involvement.
4.Have a credible source introduce/endorse you.
Group - correct answer ✔3 or more people who form a single unit.
Optimal group size - correct answer ✔5-7 people (Odd is best for breaking a
tie)
