NCOM 1000 Final Question and answers already passed 2024/2025
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Course
NCOM 1000
Institution
NCOM 1000
NCOM 1000 Final Question and answers already passed 2024/2025 NCOM 1000 Final (unit 7)
Conflict
disagreement arising from differences, in whih. the ability to achieve a goal is impacted
Factors contributing to conflict
lack of communication, different values and personalities, different ...
NCOM 1000 Final (unit 7)
Conflict
disagreement arising from differences, in whih. the ability to achieve a goal is
impacted
Factors contributing to conflict
lack of communication, different values and personalities, different goals,
unclear communications can cause:
Thomas-Kilmann Conflict Mode Instrument
helps understand your natural tendencies for managing conflict
TK mode: Avoiding
- non-confrontation
- passive
- low assertiveness and cooperation
- avoids conflict completely
- appropriate for trivial issues, needing more. time, or no chance at winning
TK mode: Accomodation
- non-confrontation
- low-assertiveness, high cooperation
- appropriate when incorrect maintaing harmony, the issue is not important to
oneself, or wanting a favor
TK mode: Compromising
- moderate assertiveness and cooperation
- appropriate when goals are equally important, both sides agree to make
sacrifices, quick fix is needed
TK mode: Collaboration
- high-assertiveness, high cooperation
- all needs are met
- appropriate when both parties have valid concerns and insights, and are
committed
Conflct Resolution Principles
Method and process used in facilitating the peaceful ending of conflict
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